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1 | |
In what order, from earliest to latest, did the following theories evolve:
I. Administrative Management
II. Management Science
III Behavioural Management
IV Scientific Management |
| | A) | I, II, III, IV |
| | B) | IV, I, III, II |
| | C) | IV, III, I, II |
| | D) | I, III, II, IV |
| | E) | III, II, I, IV |
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2 | |
One of the enduring effects of Frederick Taylor's work is: |
| | A) | Managers have decreased the amount of work they expect workers to do. |
| | B) | Managers have increased the amount of work they expect workers to do. |
| | C) | Many jobs have become simplified, monotonous and repetitive. |
| | D) | Managers carefully analyze the tasks that must be performed in order to create efficient work systems |
| | E) | None of the choices. |
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3 | |
Which of the following is not one of the aims of the Gilbreth's work? |
| | A) | Break into components and analyze each action necessary to perform a task. |
| | B) | Find better ways to perform the components of each action in a task. |
| | C) | Re-organize the component actions of a task so the whole is performed more efficiently. |
| | D) | All of these are included in their aims. |
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4 | |
From Adam Smith's classic example of a pin factory, managers recognize that the use of _____________ to produce goods and services can greatly increase production. |
| | A) | Scientific management |
| | B) | Job enlargement |
| | C) | Job specialization |
| | D) | Job enrichment |
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5 | |
The power to hold workers accountable for their actions and to make decisions about the use of organizational resources is known as: |
| | A) | influence. |
| | B) | job specialization. |
| | C) | authority. |
| | D) | behavioural management. |
| | E) | the Hawthorne effect. |
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6 | |
The principles of a bureaucratic system include all of the following EXCEPT: |
| | A) | The extent of a position's task responsibility should be left ambiguous to allow for flexibility. |
| | B) | A manager's formal authority derives from their position in the organization. |
| | C) | People should occupy positions because of their performance, not because of their social standing or personal contacts. |
| | D) | Positions should be arranged hierarchically so employees know whom to report to and who reports to them. |
| | E) | Managers must create a system of rules, standard operating procedures and norms. |
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7 | |
Which worked on administrative management theory:
I. Fayol
II. Parker
III. Weber |
| | A) | I and III |
| | B) | II and III |
| | C) | I and III |
| | D) | I, II, and III |
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8 | |
_________ is the study of how to create an organizational structure that leads to high efficiency and effectiveness. |
| | A) | Scientific management |
| | B) | Job specialization |
| | C) | Administrative management |
| | D) | Allocation management |
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9 | |
Fayol's theory of equity specifies that: |
| | A) | Employees should be paid equally regardless of their positions |
| | B) | Managers should be treated equally |
| | C) | Employees should be treated with respect and justice |
| | D) | People should get equal pay for equal work |
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10 | |
The ______ effect is the finding that a manager's behaviour or leadership approach can affect workers' level of performance. |
| | A) | Empowerment |
| | B) | Hawthorne |
| | C) | Follett |
| | D) | Organizational Behaviour |
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11 | |
Theory __ is based on positive assumptions about workers. |
| | A) | Z |
| | B) | X |
| | C) | Y |
| | D) | C |
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12 | |
Theory __ states that the average employee is lazy and will try to do as little as possible. |
| | A) | X |
| | B) | Y |
| | C) | Z |
| | D) | None |
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13 | |
The significant finding of the Hawthorne studies was that: |
| | A) | Illumination at very low levels can affect worker performance |
| | B) | A manager's behaviour can affect worker performance |
| | C) | Workers in both control and test groups increased productivity |
| | D) | Workers can be affected by their environment |
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14 | |
The management theory that focuses on the use of rigorous, quantitative techniques that are intended to assist managers to make the best use of organizational resources is called: |
| | A) | contingency theory. |
| | B) | management science theory. |
| | C) | administrative management theory. |
| | D) | behavioural management theory. |
| | E) | human relations theory. |
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15 | |
Which is not a management science theory: |
| | A) | Operations management |
| | B) | TQM |
| | C) | MIS |
| | D) | None of these |
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16 | |
Organizations that ignore important changes in their external environment, and dissolve as a result, are said to have experienced: |
| | A) | standard operating procedures. |
| | B) | entropy. |
| | C) | centralization. |
| | D) | equity. |
| | E) | the Hawthorne effect. |
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17 | |
Which is an organizational - environmental theory?
I. The open-systems view
II. Contingency theory
III. The Theory of Bureaucracy
IV. Theory Z |
| | A) | I and II |
| | B) | I, III, and IV |
| | C) | II, III, and IV |
| | D) | I, II, and III |
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18 | |
A(n) _____ system takes resources from its external environment and converts them into goods and services for customer purchase. |
| | A) | Closed |
| | B) | Free |
| | C) | Semi-open |
| | D) | Open |
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19 | |
The _______ theory states a manager's choice of organizational structures and control systems depends on characteristics of the external environment. |
| | A) | Mechanistic |
| | B) | Management science |
| | C) | Organic |
| | D) | Contingency |
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