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Appendix 1A True or False Quiz
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1

Adam Smith studied efficiency in service organizations
A)TRUE
B)FALSE
2

According to the principles of Scientific Management, the way to create the most efficient work system was by having workers perform both more tasks and more complex tasks.
A)TRUE
B)FALSE
3

Scientific management theory was the earliest of the management theories.
A)TRUE
B)FALSE
4

When authority is decentralized, only managers at the top of the organization make important decisions.
A)TRUE
B)FALSE
5

Bureaucracy is a formal system of organization and administration designed to ensure efficiency and effectiveness.
A)TRUE
B)FALSE
6

Standard operating procedures are written, informal codes of conduct that prescribe behaviours.
A)TRUE
B)FALSE
7

Esprit de corps is a shared feeling of enthusiasm or a devotion to a common cause by members of a group.
A)TRUE
B)FALSE
8

Theory Y assumes that workers are not lazy, do not dislike work, and will do what is good for the organization.
A)TRUE
B)FALSE
9

Theory X has negative assumptions about workers.
A)TRUE
B)FALSE
10

Theory Y is an approach to management that recognizes and rewards individual achievements within a group context.
A)TRUE
B)FALSE
11

Management science is a more modern extension of the ideas of scientific management.
A)TRUE
B)FALSE
12

A closed system is self-contained and is not affected by changes in the internal environment.
A)TRUE
B)FALSE





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