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Multiple Choice Quiz
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1

The measure of how well (or how productively) an organization uses its resources to achieve a goal is known as:
A)effectiveness.
B)role.
C)efficiency.
D)strategy.
E)organizing.
2

Organizational performance __________ in direct proportion to __________ in efficiency and effectiveness:
A)increases; increases
B)increases; decreases
C)decreases; decreases
D)decreases; increases
E)none of the above
3

A formal system of reporting relationships that coordinates workers so that they work together to attempt to achieve organizational goals is called:
A)a leading strategy.
B)a controlling strategy.
C)an organizational structure.
D)a low-cost strategy.
E)an efficiency strategy.
4

Which is not a step in the planning process:
A)Deciding on organizational goals
B)Deciding on actions to pursue
C)Allocating resources to attain goals
D)Performance appraisal
5

The outcome of planning is a(n) ______.
A)performance
B)strategy
C)assessment
D)effective organization
6

Which statement is false concerning organizing?
A)It is a process managers use to establish the structure of working relationships.
B)It involves grouping people into departments based on undifferentiated tasks they perform.
C)It lays out lines of authority and responsibility.
D)Managers decide how best to coordinate organizational resources.
7

The top management of an organization must devote more time to ________________ than lower level managers do.
A)planning and organizing
B)leading
C)controlling
D)vision
E)motivation
8

Who has the responsibility to find the best way to organize human resources to achieve organizational goals?
A)First-line managers
B)Middle managers
C)Top managers
D)Supervisors
9

Top managers:
I. Establish departmental goals
II. Decide how different companies should interact
III. Monitor how well first-line managers utilize resources
A)I and II
B)II and III
C)I, II, and III
D)None of these
10

Which of these should reduce costs and improve quality:
I. Empowerment of the workforce
II. Limiting employees' responsibilities
III. Creation of self-managed teams
A)I and III
B)I only
C)II and III
D)III only
11

A manager is deciding which program or programs to initiate. He is acting as a(n):
A)entrepreneur
B)negotiator
C)monitor
D)liaison
E)resource allocator
12

Bombardier appoints an engineer to be the "go-between" between the company's R&D department and the government contractor, which is sponsoring the creation of a new airplane. This is an example of which type of role?
A)Monitor
B)Leader
C)Figurehead
D)Resource allocator
E)Liaison
13

Which of these is not a Mintzberg category of roles for managers?
A)Interpersonal
B)Informational
C)Motivational
D)Decisional
14

Which of these is not an informational role?
A)Monitor
B)Spokesperson
C)Disseminator
D)Liaison
15

The level within the organization that requires the greatest degree of conceptual skill is:
A)Top management
B)Line workers
C)Middle management
D)First-line management
16

Which of the two major management tasks require a high level of conceptual skills?
A)Planning and leading
B)Organizing and controlling
C)Planning and organizing
D)Controlling and leading
17

Managing in Canada can present all of the following challenges or opportunities EXCEPT:
A)Managing a diverse workforce.
B)Being constrained by inter-provincial trade rules and marketing boards.
C)Managing mainly in large organizations with more than 50 people.
D)Managing conflicts with American parent organizations.
E)All of these are challenges of managing in Canada.
18

The four building blocks of competitive advantage include each of the following, except:
A)Quality
B)Reengineering
C)Innovation
D)Superior efficiency
19

McDonald's recently developed a new fat frier that reduces the amount of oil used in cooking by 30 percent. This is an example of a(n) ___________ improvement in a company.
A)Effectiveness
B)Efficiency
C)Quality
D)Control
20

Clive Beddoe at WestJet is considered to be an effective manager because he is able to provide a clear vision for employees to follow. Which of the four management tasks must a manager engage in to create a vision that energizes and engages employees?
A)Leading
B)Organizing
C)Controlling
D)Planning





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