 |
1 | |
Nonverbal communication includes: |
| | A) | facial expressions |
| | B) | tone of voice |
| | C) | volume of speech |
| | D) | tempo of speech |
| | E) | none of the above |
|
|
2 | |
Nonverbal communication includes the encoding of messages by means of: |
| | A) | Body language |
| | B) | Facial expressions |
| | C) | Styles of dress |
| | D) | All of the above |
|
|
3 | |
A restatement of the original message sent from the receiver to the sender is a form of _____________. |
| | A) | Noise |
| | B) | Decoding |
| | C) | Feedback |
| | D) | Encoding |
|
|
4 | |
For which of the following items can impersonal written communication be used to communicate effectively? |
| | A) | Rules |
| | B) | Policies |
| | C) | Announcement of changes in procedure |
| | D) | Newsworthy information |
| | E) | All of the above |
|
|
5 | |
Communication media includes: |
| | A) | Voice mail |
| | B) | E-mail |
| | C) | Video conferences |
| | D) | All of these |
|
|
6 | |
Of the many different types of communication media, ____________ is the one that is highest in information richness. |
| | A) | Verbal communication electronically transmitted |
| | B) | Personally addressed written communication |
| | C) | Face-to-face communication |
| | D) | Impersonal written communication |
|
|
7 | |
When the sender of a message withholds part of the message because he or she feels that the receiver will not want to receive certain information, this is known as: |
| | A) | noise. |
| | B) | information richness. |
| | C) | filtering. |
| | D) | jargon. |
| | E) | the grapevine. |
|
|
8 | |
A manager's characteristic way of speaking in terms of his tone of voice, use of questions, and choice of words is an example of this manager's: |
| | A) | noise. |
| | B) | linguistic style. |
| | C) | nonverbal communication. |
| | D) | information richness. |
| | E) | information distortion. |
|
|
9 | |
_____ changes the meaning of a message as the message passes through a series of senders and receivers. |
| | A) | Rumours |
| | B) | Linguistic styles |
| | C) | Information distortions |
| | D) | Filtering |
|
|
10 | |
Managers should send messages that are all but which of these: |
| | A) | Clear and complete |
| | B) | Encode messages in symbols that the sender understands |
| | C) | Avoid filtering |
| | D) | Choose a medium appropriate for the message |
|
|
11 | |
Communication skills for managers as receivers of messages does not include: |
| | A) | Being a good listener |
| | B) | Paying attention |
| | C) | Being sympathetic |
| | D) | Understanding linguistic styles |
|
|
12 | |
Linguistic styles can vary by:
I. Gender
II. Geographic region
III. Culture |
| | A) | I and III |
| | B) | I, II, and III |
| | C) | II and III |
| | D) | I and III |
|
|
13 | |
Two people are in a conflict, and both are willing to "give-and-take" until a reasonable solution to the conflict occurs. They are engaged in: |
| | A) | collaboration. |
| | B) | distributive negotiation. |
| | C) | win-lose negotiation. |
| | D) | lose-lose negotiation. |
| | E) | compromise. |
|
|
14 | |
Strategies for resolving conflicts that are focused on individuals include all but which of the following? |
| | A) | Increasing people's awareness of the source of conflict |
| | B) | Practicing job rotation or temporary assignments |
| | C) | Changing the organizational structure or culture |
| | D) | Using permanent transfers or dismissals |
|
|
15 | |
An adversarial negotiation in which parties compete to win the most resources without losing any resources is known as: |
| | A) | Distributive negotiation. |
| | B) | Distributive bargaining. |
| | C) | Distributive justice. |
| | D) | Integrative bargaining. |
|
|
16 | |
This is when parties work together in cooperative negotiation to achieve a positive resolution for all of the parties: |
| | A) | Distributive negotiation |
| | B) | Integrative bargaining |
| | C) | Distributive bargaining |
| | D) | Political bargaining |
|
|
17 | |
Strategies that managers can use to facilitate integrative bargaining are to:
I. Emphasize organizational goals
II. Focus on the people
III. Focus on organizational demands
IV. Create new options for organizational gain
V. Focus on what is fair to the organization |
| | A) | I, II, III, IV, V |
| | B) | I, III, V |
| | C) | I, III, IV, V |
| | D) | None of these |
|