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1 | |
What type of control is typically used by managers after the work is completed? |
| | A) | MBO control |
| | B) | Concurrent control |
| | C) | Bureaucratic control |
| | D) | Feedforward control |
| | E) | Feedback control |
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2 | |
An organization monitors the number of customer returns for each product model to attempt to recognize when the organization is producing a large number of defective products. This is an example of: |
| | A) | feedforward control. |
| | B) | concurrent control. |
| | C) | MBO control. |
| | D) | feedback control |
| | E) | bureaucratic control. |
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3 | |
The type of control system that uses rules and SOPs to regulate the behaviour of workers within the organization is known as: |
| | A) | a bureaucratic control system. |
| | B) | an MBO system. |
| | C) | a feedback control system. |
| | D) | a feedforward control system. |
| | E) | a concurrent control system. |
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4 | |
Controlling is a four-step process; which is not one of the steps? |
| | A) | Establishing performance standards |
| | B) | Measuring competitor's performance |
| | C) | Comparing actual performance against performance standards |
| | D) | Evaluating the results and taking corrective action |
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5 | |
The three characteristics of an effective control system are: |
| | A) | Flexibility, quality, timeliness |
| | B) | Quality, timeliness, adaptability |
| | C) | Timeliness, accuracy, flexibility |
| | D) | Accuracy, quality, flexibility |
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6 | |
Research typically indicates that the __________ types of goals to set for managers are __________ goals. |
| | A) | worst; specific difficult |
| | B) | best; vague easy |
| | C) | best; specific difficult |
| | D) | worst; vague difficult |
| | E) | none of the above |
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7 | |
The current ratio is considered a ____ ratio. |
| | A) | Profit |
| | B) | Liquidity |
| | C) | Leverage |
| | D) | Activity |
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8 | |
The quick ratio is computed by dividing current assets - inventory by: |
| | A) | Current liabilities. |
| | B) | Total liabilities. |
| | C) | Total assets. |
| | D) | Sales revenues. |
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9 | |
The main mechanisms that managers use to monitor output are:
I. Organizational goals
II. Financial measures of performance
III. Operating budgets
IV. Employee surveys |
| | A) | I and II |
| | B) | II, III, and IV |
| | C) | I, II, and III |
| | D) | I, II, III, and IV |
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10 | |
Return on investment (ROI) is a measure of: |
| | A) | Total debt divided by total equity |
| | B) | Net income before taxes divided by debt |
| | C) | Net income before taxes divided by total assets |
| | D) | Total revenue minus cost of resources to produce the product |
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11 | |
The main behaviour controls include all but which of the following? |
| | A) | operating budgets |
| | B) | direct supervision |
| | C) | MBO |
| | D) | bureaucratic control |
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12 | |
Which type of activity within the organization is the basis for "clan control" of the behaviour of the workers within that organization? |
| | A) | Shared values |
| | B) | Standards of behaviour |
| | C) | Shared norms |
| | D) | Behavioural expectations |
| | E) | All of the above |
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13 | |
Clan control is: |
| | A) | The control exerted on individuals and groups by shared norms, expectations, and values. |
| | B) | Illegal. |
| | C) | Part of behavioural control. |
| | D) | Part of output control. |
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14 | |
In an ____ culture, managers are likely to lead by example. |
| | A) | Conservative |
| | B) | Clan |
| | C) | Innovative |
| | D) | Imperial |
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15 | |
In a _____ culture, a management by objective system and constant monitoring of progress will be utilized. |
| | A) | Clan |
| | B) | Conservative |
| | C) | Innovative |
| | D) | Imperial |
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