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1 | |
All of the following are examples of the general environment of the organization EXCEPT: |
| | A) | demographic forces. |
| | B) | legal forces. |
| | C) | distributors. |
| | D) | global forces. |
| | E) | technological forces. |
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2 | |
The ______ environment originates with, among others, customers and competitors. |
| | A) | organizational |
| | B) | task |
| | C) | general |
| | D) | sociocultural |
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3 | |
The preference of a customer for the products of a particular organization is known as: |
| | A) | economies of scale. |
| | B) | a barrier to entry. |
| | C) | brand loyalty. |
| | D) | boundary spanning. |
| | E) | gatekeeping. |
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4 | |
Organizations which help other organizations to sell their goods to customers are known as: |
| | A) | competitors. |
| | B) | potential competitors. |
| | C) | distributors. |
| | D) | customers. |
| | E) | none of the above. |
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5 | |
Changes in the work patterns of women that result in a larger percentage of mothers with children under the age of five working outside the home would be an example of which type of force on an organization? |
| | A) | General environment |
| | B) | Task environment |
| | C) | Economic environment |
| | D) | Political environment |
| | E) | Legal environment |
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6 | |
An organization's customers put pressure on the organization to reduce prices on its goods. This is an example of the organization's: |
| | A) | general environment. |
| | B) | task environment. |
| | C) | political environment. |
| | D) | legal environment. |
| | E) | sociocultural environment. |
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7 | |
All of the following are examples of political/legal forces EXCEPT: |
| | A) | deregulation |
| | B) | privatization |
| | C) | telecommuting |
| | D) | Competition Act |
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8 | |
Which of the following is a shift in the global political and economic forces that has occurred recently? |
| | A) | Shift away from totalitarian regimes toward more democratic regimes. |
| | B) | Shift away from representative democracy. |
| | C) | Shift away from a free-market economy to a command economy |
| | D) | Shift away from a free-market economy to a mixed economy |
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9 | |
A supplier's bargaining position is especially strong when: |
| | A) | many sources of the supply exist. |
| | B) | other materials can be substituted for their specific supply. |
| | C) | the supply is vital to the organization. |
| | D) | the supply is free. |
| | E) | the supply is not protected by patent. |
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10 | |
Who provides necessary inputs for production for an organization? |
| | A) | Suppliers |
| | B) | Distributors |
| | C) | Customers |
| | D) | Competitors |
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11 | |
Which is an economic force: |
| | A) | Interest rates |
| | B) | Inflation |
| | C) | Unemployment |
| | D) | All of the choices |
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12 | |
Which of the following is a demographic force?
I. Age
II. Gender
III. Ethnicity
IV. Social class |
| | A) | I, II, and III |
| | B) | I, III, and IV |
| | C) | II, III, and IV |
| | D) | I, II, III, and IV |
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13 | |
Which of the following is an example of a force in a manager's task environment? |
| | A) | Interest rates |
| | B) | Social norms |
| | C) | Customers |
| | D) | Air pollution |
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14 | |
The development of NAFTA and other free trade agreements represent which type of force in the environment? |
| | A) | Global |
| | B) | Economic |
| | C) | Technological |
| | D) | Demographic |
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15 | |
In general, the ___________ an organization, the ___________ is the number of environmental forces that managers must respond to. |
| | A) | The size of the organization is not related to the number of environmental forces. |
| | B) | smaller, greater |
| | C) | larger, fewer |
| | D) | larger, greater |
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16 | |
The principal task of __________ is to develop strategies to allow an organization to take advantage of opportunities and counter threats in its environment. |
| | A) | top managers |
| | B) | middle managers |
| | C) | first-level managers |
| | D) | all levels of managers |
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17 | |
The steps involved in managing the external environment include:
I. Listing the types and strengths of environmental forces that affect the organization.
II Creating a plan for how to take advantage of opportunities and counter threats.
III Determining the strengths and weaknesses of the organization
IV Analyzing the way environmental forces may result in opportunities or threats. |
| | A) | I, II, III, IV |
| | B) | I, II, III |
| | C) | II, IV |
| | D) | III, IV |
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18 | |
_________ change is the degree to which forces in the task and general environment evolve over time. |
| | A) | Environmental |
| | B) | Technological |
| | C) | Organizational |
| | D) | Industrial |
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