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1 | |
If the external environment of an organization is stable and if uncertainty is low, then __________ coordination among workers is needed to obtain resources and managers can bring __________ formality to the design of the organizational structure. |
| | A) | more; more |
| | B) | less; more |
| | C) | more;less |
| | D) | less; less |
| | E) | none of the above. |
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2 | |
Which type of technology is used to manufacture small quantities of customized products and is based on the skills of workers? |
| | A) | Mass-production technology |
| | B) | Large-batch technology |
| | C) | Small-batch technology |
| | D) | Continuous-process technology |
| | E) | Task force technology |
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3 | |
Which is not one of the main determinants of organizational structure: |
| | A) | Technology |
| | B) | Human resources |
| | C) | Strategy |
| | D) | Internal environment |
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4 | |
This type of technology is based on the use of automated machines that are programmed to perform the same operations repeatedly: |
| | A) | Small-batch |
| | B) | Mass-production |
| | C) | Continuous-process |
| | D) | Repetitive-production |
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5 | |
Which is not an example of continuous-process technology: |
| | A) | Oil refineries |
| | B) | Micro-breweries |
| | C) | Steel mills |
| | D) | Nuclear power stations |
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6 | |
In general, the more highly qualified an organization's workforce, _______________. |
| | A) | The greater the need for centralized control |
| | B) | The greater the need for standard operating procedures |
| | C) | The greater the need for flexible structure |
| | D) | The lower the need for empowerment |
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7 | |
The more ___________ the technology, the more appropriate is a ____________ structure. |
| | A) | Non-routine, formal |
| | B) | Routine, flexible |
| | C) | Non-routine, flexible |
| | D) | Routine, formal |
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8 | |
Job ______ increases the number of different tasks in a given job by changing the division of labour. |
| | A) | Enlargement |
| | B) | Enrichment |
| | C) | Simplification |
| | D) | Empowerment |
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9 | |
______________ involves changing the division of labour by increasing the number of different tasks in a given job. |
| | A) | Job design |
| | B) | Job enrichment |
| | C) | Task significance |
| | D) | Job enlargement |
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10 | |
In XYZ Company, each product line is managed within a division. In each of these divisions, the division manager is responsible for creating the business-level strategy for the product line. What type of structure is the organization using? |
| | A) | Geographic structure |
| | B) | Market structure |
| | C) | Product structure |
| | D) | Functional structure |
| | E) | None of the above |
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11 | |
Which are structures that managers can utilize?
I. Product
II. Matrix
III. Product team
IV. Geographic |
| | A) | I, II, IV |
| | B) | II, III, IV |
| | C) | I, II, III, IV |
| | D) | II and IV |
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12 | |
This organizational structure is composed of separate business units within which are the functions that work together to produce a specific product for a specific customer: |
| | A) | Divisional |
| | B) | Functional |
| | C) | Product |
| | D) | Market |
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13 | |
Customer structure is also referred to as a _____ structure. |
| | A) | Matrix |
| | B) | Market |
| | C) | Product |
| | D) | Managerial |
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14 | |
The _____ structure is an organizational structure that simultaneously groups people and resources by function and product. |
| | A) | Market |
| | B) | Geographic |
| | C) | Matrix |
| | D) | Product |
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15 | |
One way organizations can keep their hierarchy flat is to: |
| | A) | decrease the span of control |
| | B) | increase the number of levels of management |
| | C) | decentralize authority |
| | D) | enlarge jobs |
| | E) | decrease autonomy |
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16 | |
No matter which structure manager chooses, he or she must do: |
| | A) | Decide how to distribute authority |
| | B) | Decide how many levels of authority there will be |
| | C) | Decide the balance between centralization and decentralization |
| | D) | All of these |
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17 | |
The _______ states an organization's chain of command which specifies the relative authority of each manager. |
| | A) | Totem pole of authority |
| | B) | Hierarchy of authority |
| | C) | Span of control |
| | D) | Matrix of control |
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18 | |
Which of the following is false of a flat organizational structure? |
| | A) | It has less layers of management than a tall structure |
| | B) | It is less flexible than a tall structure |
| | C) | It takes less time for managers to learn the consequences of decisions than a tall structure |
| | D) | They employ more managers than a tall structure |
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19 | |
An organization creates a set of strategic alliances with suppliers, producers, and distributors to produce and to market a product. This is known as what type of organizational structure? |
| | A) | Mass-production alliance |
| | B) | Matrix structure |
| | C) | Market alliance |
| | D) | Market structure |
| | E) | Network structure |
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