(See related pages)
Below are the key terms featured in this chapter. Clicking on a term will reveal its definition. The textbook's full glossary is also available for online searching.
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| Assembly process | That part of the production process that puts together components (See page(s) 299) |
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| Competing in time | Being as fast as or faster than competitors in responding to consumer wants and needs and getting goods and services to them (See page(s) 305) |
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| Computer-aided design (CAD) | The use of computers in the design of products (See page(s) 305) |
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| Computer-aided manufacturing (CAM) | The use of computers in the manufacturing of products (See page(s) 305) |
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| Computer-integrated manufacturing (CIM) | The uniting of computer-aided design with computer- aided manufacturing (See page(s) 305) |
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| Continuous process | A production process in which long production runs turn out finished goods over time (See page(s) 299) |
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| Enterprise resource planning (ERP) | A computer application that enables multiple firms to manage all of their operations (finance, requirements planning, human resources, and order fulfillment) on the basis of a single, integrated set of corporate data (See page(s) 300) |
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| Facility layout | The physical arrangement of resources (including people) in the production process (See page(s) 289) |
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| Facility location | The process of selecting a geographic location for a company’s operations (See page(s) 286) |
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| Flexible manufacturing | Designing machines to do multiple tasks so that they can produce a variety of products (See page(s) 303) |
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| Form utility | The value added by the creation of finished goods and services (See page(s) 298) |
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| Gantt chart | Bar graph showing production managers what projects are being worked on and what stage they are in at any given time (See page(s) 306) |
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| Innovation | A new product or process that can be purchased (See page(s) 282) |
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| Intermittent process | A production process in which the production run is short and the machines are changed frequently to make different products (See page(s) 299) |
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| ISO 14000 | A collection of the best practices for managing an organization’s impact on the environment (See page(s) 295) |
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| ISO 9000 | The common name given to quality management and assurance standards (See page(s) 294) |
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| Just-in-time (JIT) inventory control | A production process in which a minimum of inventory is kept on the premises and parts, supplies, and other needs are delivered just in time to go on the assembly line (See page(s) 301) |
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| Lean manufacturing | The production of goods using less of everything compared to mass production (See page(s) 303) |
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| Mass customization | Tailoring products to meet the needs of individual customers (See page(s) 304) |
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| Materials requirement planning (MRP) | A computer-based production management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place (See page(s) 300) |
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| Operations management | A specialized area in management that converts or transforms resources (including human resources) into goods and services (See page(s) 285) |
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| Process manufacturing | That part of the production process that physically or chemically changes materials (See page(s) 299) |
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| Production | The creation of finished goods and services using the factors of production: land, labour, capital, entrepreneurship, and knowledge (See page(s) 284) |
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| Production management | The term used to describe all the activities managers do to help their firms create goods (See page(s) 285) |
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| Purchasing | The function in a firm that searches for quality material resources, finds the best suppliers, and negotiates the best price for goods and services (See page(s) 302) |
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| Quality | Consistently producing what the customer wants while reducing errors before and after delivery to the customer (See page(s) 291) |
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| Quality function deployment (QFD) | A process of linking the needs of end users (customers) to design, development, engineering, manufacturing, and service functions. (See page(s) 293) |
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| Research and development (R&D) | Work directed toward the innovation, introduction, and improvement of products and processes (See page(s) 282) |
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| Six sigma quality | A quality measure that allows only 3.4 defects per million events (See page(s) 291) |
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| Statistical process control (SPC) | The process of taking statistical samples of product components at each stage of the production process and plotting those results on a graph. Any variances from quality standards are recognized and can be corrected if beyond the set standards (See page(s) 291) |
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| Statistical quality control (SQC) | The process some managers use to continually monitor all phases of the production process to ensure that quality is being built into the product from the beginning (See page(s) 291) |
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| Supply chain | The sequence of linked activities that must be performed by various organizations to move goods from the sources of raw materials to ultimate consumers (See page(s) 296) |
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| Supply chain management | The process of managing the movement of raw materials, parts, works in process, finished goods, and related information through all the organizations involved in the supply chain; managing the return of such goods, if necessary; and recycling materials when appropriate (See page(s) 296) |