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| 1 | |
Inventory management, quality control, and production scheduling are included in _________________, a specialized area management that converts or transforms resources into goods and services. |
| | A) | production management |
| | B) | facility management |
| | C) | operations management |
| | D) | manufacturing management |
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| 2 | |
Managing the Six Sigma program for a leading manufacturer of telecommunications equipment in Cambridge, Ontario, Ray Chalifoux focuses on detecting and preventing potential product defects in the production process. Ray's focus is ____________________. |
| | A) | quality control |
| | B) | statistical planning |
| | C) | ISO 1600 |
| | D) | Baldridgesque |
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| 3 | |
A recent college graduate and new employee at a computer chip manufacturer in Ottawa, Ontario, Qin Leung overhears her supervisor talking about _________. Hesitant to ask about its meaning, she looks it up online, discovering that it means value added by the creation of finished goods and services: for example, the value added by taking silicon and making computer chips. |
| | A) | PERT |
| | B) | ERP |
| | C) | form utility |
| | D) | lean manufacturing |
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| 4 | |
Recent trends in the service sector suggest that: |
| | A) | employment in the service sector is likely to decline over the next ten years. |
| | B) | services can only improve productivity by reducing the quality of the service they provide. |
| | C) | the service industry has never taken advantage of new technology to increase customer satisfaction. |
| | D) | services are using computer networks to become increasingly interactive. |
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| 5 | |
A world-famous rock star, Danny Dynamic just e-mailed an order for a special 12-string guitar to Silvia Hoffer, the owner/operator of Silvia's Custom Guitars in Stratford, Ontario. Silvia will use the _______________ process to customize Danny's guitar. |
| | A) | continuous |
| | B) | intermittent |
| | C) | JIT |
| | D) | REM |
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| 6 | |
Managing inventory for an airline manufacturer in the Downsview, Ontario, Joe Jet is obsessed with minimizing cost of production by minimizing factory inventory, which requires excellent coordination with his carefully selected suppliers regarding parts' delivery. Joe is implementing ______________. |
| | A) | ERP |
| | B) | JIT |
| | C) | MRP |
| | D) | CPR |
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| 7 | |
In order to minimize inventory costs, firms that use the ________________ inventory control system hold a bare minimum of parts and materials in storage. |
| | A) | ABC |
| | B) | FIFO |
| | C) | just-in-time |
| | D) | in-min-cost |
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| 8 | |
Flexible manufacturing: |
| | A) | relies heavily on labor, since humans are more adaptable than machines. |
| | B) | uses machines designed to perform multiple tasks so they can be used to produce a variety of products. |
| | C) | achieves its flexibility at the cost of much slower rates of production than mass production techniques. |
| | D) | requires continuous production runs to become efficient. |
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| 9 | |
The main objective of lean manufacturing is to: |
| | A) | keep labor costs as low as possible by expanding the use of other resources. |
| | B) | produce products that have fewer "bells and whistles" in order to simplify consumer choices. |
| | C) | produce goods using less of everything compared to mass production techniques. |
| | D) | outsource most of the manufacturing tasks currently performed by the firm in order to focus on final assembly. |
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| 10 | |
Director of Construction for a manufacturer of cargo ships in Welland, Ontario, Dr. Sonya Fearless (Ph.D. - Waterloo) uses _________ to insure that submarines are built and delivered on time, on budget, and according to specifications. |
| | A) | PERT |
| | B) | IBM |
| | C) | Smithology |
| | D) | NASA |
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