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| 1 | |
In the Hawthorne studies, workers were involved in the planning of the experiments. This caused workers to: |
| | A) | seek to become managers. |
| | B) | demand additional pay. |
| | C) | believe that management respected their ideas, which motivated them. |
| | D) | have high levels of productivity, but show disrespect for the managers in their test area. |
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| 2 | |
When Jeanne accepted a position with Riverway Corporation in St. Catharines, she felt nervous and uncertain. She was new to the area and new to the company. However, soon after she took the job she took advantage of an invitation to sign up for the company's softball team. She quickly made new friends and, through her new friends, learned about the city. Apparently, her new job satisfies Jeanne's ________ needs. |
| | A) | social |
| | B) | esteem |
| | C) | self-actualization |
| | D) | physiological |
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| 3 | |
Milo Bota lives in an Eastern European nation wracked by political and social unrest. He currently has a job and can afford a decent apartment and plenty of food. He is worried, however, that the job may not last and that riots and political unrest will throw the country into turmoil. Milo's concerns reflect the desire to satisfy: |
| | A) | physiological needs. |
| | B) | safety needs. |
| | C) | social needs. |
| | D) | esteem needs. |
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| 4 | |
Theory ____ holds that the average person likes work, and has a relatively high degree of imagination and creativity. |
| | A) | M |
| | B) | Beta |
| | C) | X |
| | D) | Y |
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| 5 | |
Frederick Herzberg found that the factors which provided the highest level of motivation were those associated with: |
| | A) | job content. |
| | B) | level of pay. |
| | C) | general working conditions. |
| | D) | the style of management. |
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| 6 | |
Winston, the CEO of Coultonne Chemical, is puzzled. His company offers relatively high pay, has safe working conditions, and has clear and consistent company policies. Yet his workers are not highly motivated. Herzberg's research suggests that Coultonne Chemical is having difficulty motivating its employees because it is focusing on: |
| | A) | synergistic factors. |
| | B) | motivating factors. |
| | C) | altruistic factors. |
| | D) | hygiene factors. |
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| 7 | |
Until recently, ComPro Electronics produced personal computers on an assembly line with each worker performing only one simple task. However, about a year ago the company began allowing individual workers to assemble entire computers, test all of the components, and even install the software that ComPro includes with each of its computers. ComPro's new production method is an example of: |
| | A) | job enlargement. |
| | B) | roundabout production. |
| | C) | job rotation. |
| | D) | scientific management. |
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| 8 | |
At McDonald’s, the determination of how many hamburgers can be flipped in one hour is an example of, |
| | A) | job enrichment. |
| | B) | expectancy theory. |
| | C) | job enlargement. |
| | D) | time and motion studies. |
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| 9 | |
In order for goal-setting theory to work, |
| | A) | the goals have to be attainable. |
| | B) | not everyone needs to know the specific objectives of everyone else. |
| | C) | ownership of the goals needs to rest with senior management alone. |
| | D) | goals need to be set by senior management who are aware of all factors impacting a business. |
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| 10 | |
Scientific studies have proven that most learning occurs, |
| | A) | in a classroom. |
| | B) | working on your own. |
| | C) | at the peer level. |
| | D) | in a student / teacher environment. |
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