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| 1 | |
Before leaving her job as a product development manager for a leading toy manufacturer in Scarborough, Rebecca Rose was asked to update her _________, including the job's objectives, type of work she did, and other responsibilities. |
| | A) | job analysis |
| | B) | job description |
| | C) | job specifications |
| | D) | job inventory |
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| 2 | |
When Mel Flynn was laid off from his position as an engineer at Bochheed Aeronautics, he searched for a good job for several months before finally accepting a position as a maintenance worker at a local community college. After being unemployed for several months he is happy to have work, but he is also frustrated by the fact that he had to settle for a job that did not take full advantage of his skills. Mel is a(n): |
| | A) | frictionally unemployed worker. |
| | B) | semi-employed worker. |
| | C) | underemployed worker. |
| | D) | quasi-employed worker. |
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| 3 | |
A human resource inventory is designed to indicate whether: |
| | A) | all workers are paid a fair wage. |
| | B) | the firm has enough land and capital to use with its labor. |
| | C) | the firm's labor force is technically up to date and well trained. |
| | D) | the firm has established adequate training programs. |
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| 4 | |
Nicole Cannoli works in the Human Resource department for a bank in London, Ontario, where her primary responsibility is to ___________ including researching job candidates' work record, school record, and credit history. |
| | A) | conduct background investigations |
| | B) | legally snoop |
| | C) | do follow up interviews |
| | D) | network |
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| 5 | |
Working in the Training Department for a tire manufacturer in Elmira, Ontario, Bobbi Esposito schedules formal and informal meetings to inform new employees about the company's history, values, and rules of the road. Bobbi is involved in _______________________. |
| | A) | on-the-job training |
| | B) | apprenticeship training |
| | C) | employee orientation |
| | D) | vestibule training |
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| 6 | |
Which of the following statements about contingent workers is most accurate? |
| | A) | More than 70 percent of contingent workers are employed in office-clerical work. |
| | B) | The biggest drawback of contingent workers is that they are more expensive to hire than permanent workers. |
| | C) | Canadian labor laws require firms to offer contingent employees the same wages and benefits as other employees performing similar work. |
| | D) | The most common reason firms give for hiring contingent workers is a varying need for employees. |
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| 7 | |
At Wycheman Industries, new workers are immediately assigned to jobs. They learn by doing the actual work and by watching longer-term employees. Whycheman uses a policy of: |
| | A) | vertical assimilation. |
| | B) | on-the-job training. |
| | C) | job rotation. |
| | D) | vestibule training. |
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| 8 | |
George Marin hates doing performance appraisals because he finds them hard to complete. In order to make performance evaluations relatively easy, George should: |
| | A) | base his evaluation on a timed skills test. |
| | B) | use a democratic approach and let the employees evaluate each other. |
| | C) | set performance standards that are reasonable, understandable, and measurable, then clearly communicate these standards to his subordinates. |
| | D) | use the principle of motion economy to break down each subordinate's job into a series of steps that can be easily evaluated and compared to ideal performance standards. |
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| 9 | |
Owner/operator of a modeling agency in Calgary, Alberta, Toni Anthony annually evaluates her agents' performance, starting with ___________, a crucial first step, which she and her agents must accept. |
| | A) | establishing performance standards |
| | B) | managing diversity |
| | C) | conducting exit interviews |
| | D) | taking corrective action |
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| 10 | |
Benjamin Bennett is a Benefits Manager in the Human Resource department for a big manufacturer of body-building equipment in Vancouver, B. C. Ben has developed a ________ benefits plan, allowing employees to choose needs-based benefits up to a set dollar amount. |
| | A) | fringey |
| | B) | cafeteria-style |
| | C) | healthy |
| | D) | flexible |
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| 11 | |
Discrimination based on age, sex, ethnicity, etc., is being addressed as part of _________ Programs. |
| | A) | mandatory retirement |
| | B) | employment equity |
| | C) | performance appraisal |
| | D) | illegal alien amnesty |
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