Canadian content has been further emphasized with new examples and updates in the form of Readings, Operations Tours, Cases, and Mini-Cases.

Balanced Content – The text strives to achieve a careful balance in the presentation of operations management. Care has been taken to balance theoretical material with quantitative, hands-on information; to balance experiential cases with step-by-step problems; and to balance classical topics in operations management with new developments that particularly interest students.

Problem-Solving Approach – To further students’ hands-on experience of OM, the text contains examples with solutions throughout. At the end of most chapters there is a group of problems with solutions to illustrate concepts and techniques. Numerous examples, solved problems, and end-of-book answers support much of the quantitative material in the text.

Renowned Style – Always favourable among instructors, the writing style in Operations Management is clear, concise, and student-friendly, while maintaining the technical rigour necessary for the subject matter. From step-by-step problem solving, to theoretical exposition, to in-depth cases and readings, the book is designed to promote student understanding of the role of operations management in successful businesses, which, in turn, promotes student success in class.

Proven Pedagogy – Refined through three editions in Canada and nine editions in the United States, the pedagogical features of Operations Management are designed to help students learn, understand, and apply the material.

Chapters 9 and 11 have been combined to form the new Management of Quality chapter.

Readings have been updated or added by the author to model OM in Canada, and / or replace old outdated material. Some examples of new readings include:
     • Bombardier (example of using MOST)
     • Circles (Call Centre Location)
     • MicroAnalytics (Transportation Method Software)
     • Cara (example of using GIS software)
     • Fleetguard (illustrates decision process)

New “Mini-Cases” have been added or improved, such as Whitewater, Palliser, Marriott and Burger King which illustrate various location decisions and Brentwood Trucking on Cost of Quality.