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Chapter 1 - An Organization, its information flows and information granularity

Chapter 2 - Sample Customer Relationship Management (CRM) System Infrastructure
Chapter 2 - Competitive Advantage

Chapter 3 - Prototyping Steps

Chapter 5 - Deciding How Much To Spend On Disaster Recovery

Chapter 6 - Components of a Decision Support System
Chapter 6 - Ants Fining Food - Intelligence
Chapter 6 - Traffic Light Systems Rules

Chapter 7 - How Value-Added Network Provides Support EDI
Chapter 7 - Evaluating Buyer and Supplier Power for Your Organization
Chapter 7 - Horizontal and Vertical B2B Electronic Marketplaces

Chapter 8 - Renting Personal Productivity Software fom an ASP
Chapter 8 - CAVEs: Caev Automatic Virtual Environment
Chapter 8 - Intergrating Biometric and Transaction Processing to Create Business Intelligence

Chapter 9 - Your Ethical Structure

XLM B - The Expansion Bus, Explansion Slots, and Expansion Cards
XLM B - The Role of a Telephone Modem

XLM C - Creating an Intersection Relation to Remove a Many-Many Relationship

XLM F - Inheritance
XLM F - Polymorphism
XLM F - Student Grading System: Combined Information and Procedures

XLM K - The Love Bug Worm