(See related pages)
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| Application service provider (ASP) | Provides an outsourcing service for businesses software applications. (See page(s) 29) |
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| Application software | The software that enables you to solve specific problems or perform specific tasks. (See page(s) 20) |
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| Artificial intelligence (AI) | The science of making machines imitate human thinking and behaviour. (See page(s) 25) |
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| Banner ad | A small ad on one Web site that advertises the products and services of another business, usually another dot-com business. (See page(s) 27) |
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| Business intelligence (BI) | Knowledge about your customers, your competitors, your business partners, your competitive environment, and your own internal operations – that gives you the ability to make effective, important, and often strategic business decisions. (See page(s) 9) |
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| Central processing unit (CPU) | The actual hardware that interprets and executes the software instructions and coordinates how all the other hardware devices work together. (See page(s) 20) |
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| Culture | The collective personality of a nation or society, encompassing language, traditions, currency, religion, history, music, and acceptable behaviour, among other things. (See page(s) 28) |
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| Custom-integrated system | An extension of a TPS that places technology in the hands of an organization’s customers and allows them to process their own transactions. (See page(s) 23) |
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| Data | Raw facts that describe a particular phenomenon. (See page(s) 9) |
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| Decentralized computing | An environment in which an organization splits computing power and locates it in functional business areas as well as on the desktops of knowledge workers. (See page(s) 20) |
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| Digital economy | Marked by the electronic movement of all types of information, not limited to numbers, words, graphs, and photos but including physiological information such as voice recognition and synthesization, biometrics (your retina scan and breath for example), and 3D holograms. (See page(s) 8) |
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| Electronic commerce | Commerce accelerated and enhanced by information technology, in particular the Internet. (See page(s) 6) |
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| Electronic data interchange (EDI) | The direct computer-to-computer transfer of transaction information contained in standard business documents, such as invoices and purchase orders, in a standard format. (See page(s) 26) |
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| Ethics | Are the principles and standards that guide our behaviour toward other people. (See page(s) 16) |
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| Executive information system (EIS) | A highly interactive IT system that allows you to first view highly summarized information and then choose how you would like to see greater detail, which may alert you to potential problems or opportunities. (See page(s) 24) |
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| External information | Describes the environment surrounding the organization. (See page(s) 13) |
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| Global economy | One in which customers, businesses, suppliers, distributors, and manufacturers all operate without regard to physical and geographical boundaries. (See page(s) 8) |
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| Group document database | Acts as a powerful storage facility for organizing and managing all documents related to specific teams. (See page(s) 25) |
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| Groupware | The popular term for the software component that supports the collaborative efforts of a team. (See page(s) 25) |
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| Hacker | A very knowledgeable person who uses his or her knowledge to invade other people’s computers. (See page(s) 18) |
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| Hardware | The physical devices that make up a computer (often referred to as a computer system). (See page(s) 18) |
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| Identity theft | The forging of someone’s identity for the purpose of fraud. (See page(s) 30) |
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| Information | Data that have a particular meaning within a specific context. (See page(s) 9) |
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| Information age | A time when knowledge is power. (See page(s) 4) |
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| Information granularity | Refers to the extent of detail within the information. (See page(s) 13) |
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| Information technology (IT) | Any computer-based tool that people use to work with information and support the information and information-processing needs of an organization. (See page(s) 18) |
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| Information-literate knowledge worker | Can define what information they need, know how and where to obtain that information, understand the information once they receive it, and act appropriately based on the information to help the organization achieve the greater advantage. (See page(s) 15) |
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| Input device | A tool you use to capture information and commands. (See page(s) 18) |
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| Internal information | Describes specific operational aspects of the organization. (See page(s) 13) |
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| Interorganizational system (IOS) | Automates the flow of information between organizations to support the planning, design, development. Production and delivery of products and services. (See page(s) 26) |
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| Intranet | An internal organizational Internet that is guarded against outside access by a special security feature called a firewall (which can be software, hardware, or a combination of the two). (See page(s) 11) |
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| Knowledge worker | Works with and produces information as a product. (See page(s) 4) |
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| m-commerce | The term used to describe electronic commerce conducted over a wireless device such as a cell phone or personal digital assistant. (See page(s) 7) |
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| Management information system (MIS) | Deals with the planning for, development, management, and use of information technology tools to help people perform all tasks related to information processing and management. (See page(s) 4) |
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| Neural network | (often called an artificial neural network or ANN) an artificial intelligence system that is capable of finding and differentiating patterns. (See page(s) 25) |
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| Objective information | Quantifiable describes something that is known. (See page(s) 13) |
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| Online analytical processing (OLAP) | The manipulation of information to support decision making. (See page(s) 24) |
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| Online transaction processing (OLAP) | The gathering of input information, processing that information, and updating existing information to reflect the gathered and processing information. (See page(s) 23) |
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| Operating system software | System software that controls your application software and manages how your hardware devices work together. (See page(s) 20) |
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| Operational management | Manages and directs the day-to-day operations and implementations of the goals and strategies. (See page(s) 12) |
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| Output device | A tool you use to see, hear, or otherwise accept the results of your information-processing requests. (See page(s) 18) |
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| RAM (random access memory) | Temporary storage that holds the information you’re working with, the application software you’re using, and the operating system software you’re using. (See page(s) 20) |
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| Shared information | An environment in which an organization’s information is organized in once central location, allowing anyone to access and use it as they need to. (See page(s) 21) |
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| Software | The set of instructions that your hardware executes to carry out a specific task for you. (See page(s) 18) |
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| Spyware (or sneakware; stealthware) | Software that comes hidden in free downloadable software and tracks your online movements, mines the information stored on your computer, or uses your computer’s CPU and storage for some task you know nothing about. (See page(s) 30) |
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| Storage device | A tool you use to store information for use at a later time. (See page(s) 20) |
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| Strategic management | Provides an organization with overall direction and guidance. (See page(s) 12) |
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| Subjective information | Attempts to describe something that is unknown. (See page(s) 13) |
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| System software | Handles tasks specific to technology management and coordinates the interaction of all technology devices. (See page(s) 20) |
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| Tactical management | Develops the goals and strategies outlined by strategic management (See page(s) 12) |
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| Technology-literate knowledge worker | A person who knows how and when to apply technology. (See page(s) 14) |
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| Telecommunications device | A tool you use to send information to and receive it from another person or location. (See page(s) 20) |
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| Telecommuting | The use of communications technologies (such as the Internet) to work in a place other than a central location. (See page(s) 6) |
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| Transaction processing system (TPS) | Processes transactions that occur within an organization. (See page(s) 23) |
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| Transnational firm | Firm that produces and sells products and services in countries all over the world. (See page(s) 8) |
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| Utility software | Software that provides additional functionality to your operating system. (See page(s) 20) |
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| Virtual workplace | A technology-enabled workplace with no walls and no boundaries. One can work anytime, anyplace, linked to other people and information, wherever they are. (See page(s) 6) |
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| Workgroup support system (WSS) | A system designed to support a work team and to enhance group performance and communication of information. (See page(s) 25) |