(See related pages)
|
|
|
| Alliance partner | A company that you do business with on a regular business in a cooperative fashion, usually facilitated by IT systems. (See page(s) 59) |
| |
| |
| |
| Application service provider (ASP) | Provides an outsourcing service for businesses software applications. (See page(s) 48) |
| |
| |
| |
| Back office system | Used to fulfill and support customer orders. (See page(s) 53) |
| |
| |
| |
| Business intelligence (BI) | Knowledge about your customers, your competitors, your business partners, your competitive environment, and your own internal operations – that gives you the ability to make effective, important, and often strategic business decisions. (See page(s) 54) |
| |
| |
| |
| Business intelligence (BI) system | The IT applications and tools that support the business intelligence function within an organization. (See page(s) 54) |
| |
| |
| |
| Collaboration system | A system that is designed specifically to improve the performance of teams by supporting the sharing and flow of information. (See page(s) 59) |
| |
| |
| |
| Collaborative planning, forecasting, and replenishment (CPRF) | A concept that encourages and facilitates collaborative processes between supply chain partners. (See page(s) 47) |
| |
| |
| |
| Competitive intelligence (CI) | Business intelligence focused on the external competitive environment. (See page(s) 54) |
| |
| |
| |
| Customer relationship management (CRM) system | Uses information about customers to gain insights into their needs, wants, and behaviors in order to serve them better. (See page(s) 50) |
| |
| |
| |
| Data mart | A subset of a data warehouse in which only a focused portion of the data warehouse information is kept. (See page(s) 55) |
| |
| |
| |
| Data warehouse | A logical collection of information – gathered from many different operational databases – used to create business intelligence that supports business analysis activities and decision-making. (See page(s) 55) |
| |
| |
| |
| Data-mining tool | A software tool that operates in a data warehouse discovering information. (See page(s) 55) |
| |
| |
| |
| Digital dashboard | Displays key information gathered from several sources on a computer screen in a format tailored to the needs and wants of an individual knowledge worker. (See page(s) 58) |
| |
| |
| |
| Distribution chain | The path followed from the originator of a product or service to the end consumer. (See page(s) 44) |
| |
| |
| |
| Document management system | Manages a document through all the stages of its processing. (See page(s) 60) |
| |
| |
| |
| Front office system | The primary interface to customers and sales channels. (See page(s) 53) |
| |
| |
| |
| Integrated collaboration environment (ICE) | The environment in which virtual teals do their work. (See page(s) 59) |
| |
| |
| |
| Just-in-time (JIT) | An approach that produces or delivers a product or service just at the time the customer wants it. (See page(s) 44) |
| |
| |
| |
| Knowledge management (KM) system | An IT system that supports the capturing, organization, and dissemination of knowledge (i.e., know-how) throughout an organization. (See page(s) 60) |
| |
| |
| |
| Logistics | The set of processes that plans for and controls the efficient and effective transportation and storage of supplies form suppliers and customers. (See page(s) 45) |
| |
| |
| |
| Peer-to-peer collaboration software | Permits users to communicate in real time and share files without going through a central server. (See page(s) 62) |
| |
| |
| |
| Presence awareness | A software function which determines whether a user is immediately reachable or is in a less-available status. (See page(s) 62) |
| |
| |
| |
| Sales force automation (SFA) system | Automatically tracks all of the steps in the sales process. (See page(s) 50) |
| |
| |
| |
| Social network system | An IT system that links you to people you know and, from there, to people your contacts know. (See page(s) 60) |
| |
| |
| |
| Supply chain management (SCM) | Tracks inventory and information among business processes and across companies. (See page(s) 44) |
| |
| |
| |
| Supply chain management (SCM) system | An IT system that supports supply chain management activities by automating the tracking of inventory and information among business processes and across companies. (See page(s) 44) |
| |
| |
| |
| Virtual team | A team whose members are located in varied geographic locations and whose work is supported by specialized ICE software or by more basic collaboration systems. (See page(s) 59) |
| |
| |
| |
| Workflow | Defines all of the steps or business rules, from beginning to end, required for a business process. (See page(s) 60) |
| |
| |
| |
| Workflow system | Facilitates the automation and management of business processes. (See page(s) 60) |
| |
| |
| |
| Yield management system | A specialized kind of decision support system designed to maximize the amount of revenue an airline generates on each flight. (See page(s) 65) |