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Multiple Choice Quiz
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1
All of the following are IT components that increase employee productivity, except:
A)Server farm
B)Extranet
C)Disaster recovery plan
D)Client/server network
2
Which of the following IT infrastructure components is included in the facilitate organizational transformation role of IT?
A)Backup/recovery
B)Integration
C)CRM systems
D)Data warehouse
3
All of the following are IT infrastructure components that enhance decision making, except:
A)Integration
B)EAI
C)ASP
D)EAI middleware
4
What is a detailed process for recovering information or an IT system in the event of a catastrophic disaster such as a fire or flood?
A)Disaster recovery plan
B)Intranet
C)Extranet
D)Thin client
5
The software which displays key information gathered from several sources in a standardized format for multiple knowledge workers to share is called a?
A)Digital blackboard
B)Digital dashboard
C)Digital cockpit
D)Digital dropbox
6
Which term describes the process of ensuring that all information is accurate?
A)Availability
B)Accessibility
C)Reliability
D)Data cleansing
7
What index measures how quickly an IT system performs a certain process?
A)Flexibility
B)Performance
C)Scalability
D)Benchmark
8
What stores a document in a central location and automatically asks the knowledge workers to access the document when it's their turn to edit the document?
A)CRM system
B)Database-based workflow system
C)Workflow system
D)EIP
9
What presents products to customers or partners all over the world via the web?
A)CRM system
B)SFA system
C)Electronic catalog
D)Digital dashboard
10
What is a company called that provides an outsourcing service for businesses software applications?
A)ISP
B)CRM
C)SLA
D)ASP





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