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| 1 | |
An IT infrastructure includes the hardware, software, and telecommunication equipment that, when combined, provide the underlying foundation to support the organization's knowledge workers. |
| | A) | True |
| | B) | False |
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| 2 | |
IT infrastructure is a difficult term to define because it means different things, to different organizations, at different times. |
| | A) | True |
| | B) | False |
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| 3 | |
A disaster recovery plan is a detailed process for recovering information or an IT system in the event of a catastrophic disaster such as a fire or flood. |
| | A) | True |
| | B) | False |
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| 4 | |
Accessibility determines when your IT system will be available for knowledge workers to access. |
| | A) | True |
| | B) | False |
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| 5 | |
A collaborative processing enterprise information portal provides knowledge workers with access to workgroup information such as e-mails, reports, meeting minutes, and memos. |
| | A) | True |
| | B) | False |
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| 6 | |
A database-based workflow system automatically tracks the order for the work to be assigned and each time it’s completed it automatically sends the work to the next individual in line. |
| | A) | True |
| | B) | False |
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| 7 | |
A supply chain management systems (SCM) tracks inventory and information among business processes and across companies. |
| | A) | True |
| | B) | False |
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| 8 | |
An ISP is a company that provides individuals, organizations, and businesses access to the Internet. |
| | A) | True |
| | B) | False |
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| 9 | |
Business process reengineering (BPR) is the reinventing of processes within a business. |
| | A) | True |
| | B) | False |
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| 10 | |
Computer-aided software engineering (CASE) tools are software suites a suite of software that includes, a set of common business applications, tools for modeling how the entire organization works, and development tools for building applications unique to your organization. |
| | A) | True |
| | B) | False |
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