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| 1.
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Which of the following is a purpose of a business document? |
| | A) | Inform |
| | B) | Request |
| | C) | Persuade |
| | D) | All of the above. |
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| 2.
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Informal communication is not as important in an organization as formal written documents. |
| | A) | True |
| | B) | False |
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| 3.
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Which of the following is a workplace myth? |
| | A) | Secretaries will do all of my writing |
| | B) | I'll use form letters or templates when I write. |
| | C) | I'll just pick up the phone. |
| | D) | All of the above. |
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| 4.
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When a document goes from one person to another several times, this is called |
| | A) | Cycling |
| | B) | Shifting |
| | C) | Bypassing |
| | D) | Transferring |
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| 5.
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Which of the following is NOT a quality of good business and administrative writing? |
| | A) | Clear |
| | B) | Concise |
| | C) | Complimentary |
| | D) | Correct |
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| 6.
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PAIBOC stands for Purpose, Audience, Information, Benefits, Objections, and Context |
| | A) | True |
| | B) | False |
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| 7.
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Which of the following is not an internal audience? |
| | A) | Subordinates |
| | B) | Superiors |
| | C) | Suppliers |
| | D) | Peers |
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| 8.
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Canadian professionals need which of the following basics to remain competitive |
| | A) | Team Building |
| | B) | Report Writing |
| | C) | Presentation Preparation |
| | D) | All of the above. |
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| 9.
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Thinking creatively is not necessary in business. |
| | A) | True |
| | B) | False |
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| 10.
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Managers today have which of the following jobs. |
| | A) | Collect and Convey Information |
| | B) | Promote Interpersonal Unity |
| | C) | Both of the above. |
| | D) | Neither of the Above. |
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| 11.
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What does "to meet the psychological needs of the audience" mean? |
| | A) | Meeting the "psychological needs of the audience" is just corporate speak for spoon-feeding people. |
| | B) | Meeting the "psychological needs of the audience" means that the communicator uses psychology to figure out what his or her audience needs. |
| | C) | Meeting the "psychological needs of the audience" means that the audience can read, interpret, and act on the message quickly and easily. |
| | D) | It means figuring out what the "what's-in-it-for- me" part. |
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| 12.
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Each of the five letters in Exercise 1.6 has a distinctive tone. Name that tone. |
| | A) | - aggressive and threatening- informal, accusing and patronizing- arrogant- positive and professional |
| | B) | - positive and professional- aggressive and threatening- informal- accusing and patronizing- arrogant |
| | C) | - informal- arrogant,- aggressive and threatening- positive and professional- accusing and patronizing |
| | D) | - accusing and patronizing- positive and professional- informal- aggressive and threatening |
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| 13.
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Look at pages 5 and 8 of the textbook. Which one is more appealing? |
| | A) | They are both appealing |
| | B) | Page 8 is more appealing because it has more white space, a larger font, and easier-to-see organization (headings) sentences, and paragraphs |
| | C) | Page 5 is more appealing because it has more white space, a larger font, and easier-to-see organization (headings), sentences, and paragraphs. |
| | D) | Both are easy to read because they have short sentences (15 to 25 words) and short paragraphs (1 to 5 sentences). |
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| 14.
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Business communicators organize their material in different ways. Why? |
| | A) | Because different organizational patterns can confuse and mislead people. |
| | B) | Because people will never know what to expect. |
| | C) | Because to be efficient, the message must get through the first time. |
| | D) | Business writing isn't formally organized. |
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