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Negative Messages


LEARNING OBJECTIVES

After reading and applying the information in Module 12, you'll be able to demonstrate

Knowledge of

  • The criteria that define negative messages
  • The bad news message structure
  • The legal and ethical implications of your messages

Skills to

  • Organize negative messages
  • Give bad news while retaining goodwill
  • Write common kinds of negative messages
  • Further analyze business communication situations








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