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Quick Quiz
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1.
Which of the following is a strategy for better listening?
A)Listen for facts, not feelings.
B)Listen for feelings only.
C)Listen for feelings as well as facts.
D)Listening for facts that demonstrate feelings.
2.
Which of the following is NOT a technique to avoid making assumptions?
A)Don't ignore instructions you think are unnecessary.
B)Consider the other person's background and experiences.
C)Summarize what the speaker has said.
D)All of the above are techniques.
3.
Mirroring feelings is an example of a
A)blocking response.
B)active response.
C)enthusiastic response.
D)reader response.
4.
European Canadians show attention and involvement by
A)making eye contact.
B)leaning forward.
C)making acknowledgement responses.
D)All of the above
5.
Active listening is
A)A natural human ability
B)An acquired skill
C)An innate ability
D)Only possible in the workplace
6.
Active listeners ask questions to
A)Elicit information
B)Clarify information
C)Both of the above
D)Neither of the above
7.
Hearing and listening basically mean the same thing.
A)True
B)False
8.
Paraphrasing content is a blocking response.
A)True
B)False
9.
Avoid focusing on just the facts by
A)Consciously listening for feelings
B)Paying attention to voice tone
C)Not assuming the meaning of silence
D)All of the above
10.
Listening errors can be caused by inattention.
A)True
B)False
11.
For people to feel completely heard you need to
A)Ask questions about what they said.
B)Maintain eye contact with them.
C)Act on what people say.
D)Nod when they are speaking.
12.
Focusing on the speaker's message, evaluating what the speaker says, and learning something from the speaker are examples of
A)practicing good listening skills by paying attention.
B)avoiding listening errors by making assumptions.
C)avoiding listening errors caused by self-absorption.
D)listening to feelings and facts.
13.
Hearing and listening mean different things.
A)Hearing means perceiving sounds; listening means decoding and interpreting the sounds correctly
B)Hearing means decoding and interpreting the sounds correctly; listening means perceiving sounds
C)Hearing and listening actually mean the same thing
D)Hearing is what the speaker does; listening is what the listener does
14.
Habits of good listeners include
A)paying attention and listening for facts and feelings.
B)acknowledging the speaker, not making assumptions, and listening for facts.
C)acknowledging the speaker, holding your assumptions until you can ask questions, and listening for feelings.
D)paying attention; focusing on the speaker in a generous way; mot making assumptions, and listening for feelings and facts.
15.
Approximate what per cent of a managers day is spent communicating?
A)60%
B)70%
C)80%
D)90%





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