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| 1.
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It's appropriate to talk about your own emotions in a message of |
| | A) | apology. |
| | B) | layoff or termination. |
| | C) | congratulations or condolence. |
| | D) | None |
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| 2.
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Good messages apply you-attitude beyond the ________ level. |
| | A) | Sentence |
| | B) | Introduction |
| | C) | Conclusion |
| | D) | None |
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| 3.
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Avoid "you" when |
| | A) | The statement attacks or criticizes the reader. |
| | B) | The statement congratulates the reader. |
| | C) | The statement points out something important for the reader. |
| | D) | None |
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| 4.
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Most readers are tolerant of the word "I" in |
| | A) | Memos. |
| | B) | Internal communications |
| | C) | Email messages. |
| | D) | All |
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| 5.
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Impersonal constructions use which voice? |
| | A) | Active |
| | B) | Passive |
| | C) | Action |
| | D) | Quiet |
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| 6.
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You-attitude is simply a matter of word choice. |
| | A) | True |
| | B) | False |
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| 7.
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When discussing negatives, using the third-person is better than using the second person (you). |
| | A) | True |
| | B) | False |
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| 8.
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You can create goodwill through the organization of your information. |
| | A) | True |
| | B) | False |
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| 9.
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Using passive verbs creates strong you-attitude in positive situations. |
| | A) | True |
| | B) | False |
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| 10.
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You-attitude is necessary to avoid making your message appear |
| | A) | desperate. |
| | B) | too flattering. |
| | C) | selfish. |
| | D) | rude. |
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| 11.
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You-attitude means more than using the word "you." It means organizing the message according to the reader's needs. An effective order could be: |
| | A) | Benefit, details, next action, purpose |
| | B) | Details, purpose, benefit, next action |
| | C) | Purpose, next action |
| | D) | Purpose, benefit, details, next action |
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| 12.
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Business writers need to build good will with: |
| | A) | Content |
| | B) | Organization |
| | C) | Both of the above |
| | D) | None of the above |
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| 13.
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Which of the following statements is in the passive voice? |
| | A) | Managers must apply for traveling expenses at least two weeks in advance. |
| | B) | For travel expenses, please fill out the appropriate form at least two weeks in advance. |
| | C) | You must apply for traveling expenses at least two weeks in advance. |
| | D) | The traveling expenses were applied for at least two weeks in advance. |
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| 14.
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Which of the following statements is written with you-attitude? |
| | A) | The order will be shipped on the next available date. |
| | B) | Your order will be shipped on Tuesday, December 15. |
| | C) | We will ship your order on Tuesday, December 15. |
| | D) | Shipping dates are posted on our website. |
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| 15.
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Which of the following is written with you-attitude? |
| | A) | You will be happy to know that the Plasma screens will be on sale before the Grey Cup game. |
| | B) | All of your previous dental claims will be processed by the new provider. |
| | C) | You will be relieved to know that your travel insurance was in place prior to departure. |
| | D) | You will be pleased to discover that the sale price was extended to your purchase. |
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| 16.
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You- attitude is enhanced though which of the following: |
| | A) | Layout |
| | B) | Visuals |
| | C) | Neither |
| | D) | Both |
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