Site MapHelpFeedbackQuick Quiz
Quick Quiz
(See related pages)

1.
Preprinted stationery with an organization's logo and address is called
A)Boilerplate
B)Letterhead
C)Special Stationery
D)None of the above
2.
The abbreviation for Alberta is
A)AL
B)AB
3.
At the top of the second page of a letter, use
A)a continuation heading.
B)a footer.
C)a subhead.
D)None of the above
4.
Mr., Ms., and Mrs. are
A)professional titles.
B)courtesy titles.
C)standard titles.
D)None of the above
5.
When writing to Pat Anderson, a person you don't know, you should use which salutation?
A)Dear Pat
B)Dear Mr. Anderson
C)Dear Pat Anderson
D)Dear Anderson
6.
Letters normally go to people within the organization.
A)True
B)False
7.
There is only one format for letters.
A)True
B)False
8.
Most people don't care about what a document looks like; it's the information that's important.
A)True
B)False
9.
In mixed punctuation, a comma follows the salutation.
A)True
B)False
10.
Which letter format starts all parts of the letter at the left margin?
A)Modified block
B)Block
C)Red flag
D)None of the above
11.
When you know neither the reader's name nor gender you should
A)Use an attention line
B)Use the reader's job title
C)Omit the salutation
D)Any of the above
12.
The abbreviation for Manitoba is
A)MA
B)MB
13.
The subject line should never contain
A)Good news
B)Neutral information
C)Negative news
D)Subject lines may contain any of these
14.
Province, territory, and state abbreviations:
A)can include periods.
B)consist of two letters.
C)consist of up to four letters.
D)can be omitted





To learn more about the book this website supports, please visit its Information Center.
(c)2007 McGraw-Hill Higher Education
Any use is subject to the Terms of Use and Privacy Policy.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.


Business CommunicationOnline Learning Center

Home > Module 9 > Quick Quiz