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Key Terms
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"bot"  
(See page(s) 190)
auction sites  
(See page(s) 189)
business and organizational customers  
(See page(s) 174)
buying centre  
(See page(s) 179)
competitive bids  
(See page(s) 188)
derived demand  
(See page(s) 196)
ISO 9000  
(See page(s) 177)
modified rebuy  
(See page(s) 183)
multiple buying influence  
(See page(s) 179)
new-task buying  
(See page(s) 183)
North American Industry Classification System (NAICS) codes  
(See page(s) 193)
open to buy  
(See page(s) 197)
procurement hub  
(See page(s) 188)
purchasing managers  
(See page(s) 178)
purchasing specifications  
(See page(s) 177)
reciprocity  
(See page(s) 186)
requisition  
(See page(s) 182)
straight rebuy  
(See page(s) 183)
switching costs  
(See page(s) 184)
transactional marketing  
(See page(s) 185)
vendor analysis  
(See page(s) 180)







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