Part A: Logistics and Supply Chains

Chapter 1: The Enterprise, Logistics and its Supply Chains

• How a business works
• Logistics Model
• Logistics and the Business
• Global Competition and Logistics
• Supply Chains
• Supply Chains concept
• Supply Networks model

Chapter 2: Planning for the Future

• Business behaviour and relationships in Networks
• Risk in Supply Networks and Logistics
• Strategy: Business strategy and Logistics strategy
• Sustainability and Logistics

Chapter 3: Logistics Challenges within Industry Sectors

• Different Logistics challenges depending on the organisation
• Service and Support Logistics
• Integrated Logistics Support (ILS) and Asset Management in Capital Intensive Organisations

Chapter 4: Supply Chains and Logistics in the Asia Pacific Region
The AP Region compared to Western Europe and the Americas
Region supply chains

• AP economies
• Business risks in the region
• Lead times and inventory challenges
• Serving customers and consumers

Future economies in the region

Part B: Logistics Operations

Chapter 5: Logistics Service Providers (LSP) and their roles

• What are LSP?
• Why contract Logistics processes to specialist enterprises?
• Managing Logistics Services businesses
• Operating a Logistics Services business
• Selling Logistics Services

Chapter 6: Global Trade Management & Logistics Operations

• Cross Border Trade
• The roles of Freight Forwarders and Customs Brokers
• Elements of Global Trade and the interaction with Logistics
• Terms of Sale
• Regulations and Controls

Chapter 7: Transport within Logistics

• Modes of Transport
• Intermodalism
• Transport Markets
• Transport Cost Structures
• Transport Pricing
• Operational procedures

Chapter 8: Distribution Centres, Warehouses and Stores Operations:

• Reasons for holding goods and Materials
• The difference between Distribution Centres, Warehouses and Stores
• How Many Warehouses?
• Principles of Warehouse design
• Security of access and within facilities
• Material Handling Processes
• Picking and packing costs
• Packaging Principles

PART C: Integrating Demand and Supply

Chapter 9: Customer Service and Logistics

• Faster, Cheaper, Better objectives and reality
• Customer Service and the Organisation
• Customer Service within the Organisation
• Marketing and Logistics
• Channels of Distribution
• How Logistics impacts customer service

Chapter 10: Inventory – Balancing Demand and Supply

• Inventory and Achieving Objectives
• Symptoms of Poor Inventory Management
• Logistics Response to Inventory Decisions
• Financial Impact of Inventory Decisions

Chapter 11: Planning and Scheduling the Enterprise

• Sales & Operations Planning – the heart of the organisation
• Planning and Sales
• Planning and Logistics
• Enterprise Resources Planning (ERP) elements
• Scheduling Operations and Services

Chapter 12: Procurement and Logistics

• Procurement within organisations
• Relationships with suppliers
• The Supply model
• Types of Purchases
• Spend Analysis
• Strategic Sourcing
• Supplier Selection and Purchasing
• Contracts and Contracting

PART D: Management, Measurement and Improvement of Logistics Operations

Chapter 13: Managing the Logistics Function

• Types of businesses and their Logistics structures
• The Organisation and internal relationships
• Providing leadership in Logistics Operations

Chapter 14: Accounting for Logistics

• Accounting Principles
• Logistics as a Cost Centre or Profit Centre
• Measuring Costs and Performance
• Costing of Logistics Activities
• Establish budgets for the organisation and departments

Chapter 15: IT and Communications in Logistics

• Logistics – physical or systems driven?
• Data as the basis for trust in business relationships
• Gathering data and ensuring accuracy
• Converting data to information for use in supply chains
• Logistics Information System within an ERP system
• IT through Supply Chains
• Web based Applications
• An eBusiness model

Chapter 16: Improving Logistics

• Managing Projects
• Continuous Improvement
• What is a Process?
• Constraints
• Improvement & Measurement
• Reduce Time and Improve Responsiveness in Logistics
• Benchmarking improvements