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| 1 | |
Acer uses TNT Express as a global supply chain partner. TNT provides Acer with one-stop logistics solutions in customs clearance, quality control, ___________, track and trace systems, and express transportation systems. |
| | A) | legal consultation |
| | B) | customer service |
| | C) | planning of production schedules |
| | D) | transportation and delivery |
| | E) | inventory management |
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| 2 | |
Reduction in delivery times both in the marketplace and the supply chain have earned firms such as Toyota and Xerox a reputation as "time-based competitors". As used by Toyota and Xerox, logistics __________. |
| | A) | creates utility for their customers |
| | B) | increases their customers' inventory |
| | C) | increases the number of steps in the value proposition |
| | D) | includes the role of Toyota and Xerox as a drop shipper |
| | E) | does not influence their suppliers' supply chain |
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| 3 | |
All of the following are reasons for the increased emphasis on logistics management EXCEPT __________. |
| | A) | logistics focuses on flow of product |
| | B) | logistics is cost-effective |
| | C) | re-regulation of the trucking and railroad industries to insure that price-gouging tactics will no longer be practiced |
| | D) | large growth in the differentiation of products to respond to changes in consumer demand |
| | E) | logistics provides expected customer service levels |
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| 4 | |
Which of the following are true of logistics management? |
| | A) | It is embedded in a broader view of distribution |
| | B) | Companies need to use collaboration to get the right item in the right condition at the right cost to the right place |
| | C) | Companies need to use coordination to get the right item in the right condition at the right cost to the right place |
| | D) | Companies need to use information sharing to get the right item in the right condition at the right cost to the right place |
| | E) | All of the above are true |
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| 5 | |
A __________ is essentially a sequence of linked suppliers and customers in which every customer is, in turn, a supplier to another customer until a finished product reaches the final consumer. |
| | A) | logistical flow |
| | B) | demand chain |
| | C) | supplier-customer alliance |
| | D) | supply chain |
| | E) | retailer cooperative |
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| 6 | |
Most likely, IBM built a single integrated supply chain to __________. |
| | A) | be the most efficient and productive player in its industry |
| | B) | increase the number of computer models it produces |
| | C) | decrease market coverage |
| | D) | collaborate with customers |
| | E) | do none of the above |
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| 7 | |
Cross-docking is most closely related to __________. |
| | A) | efficient supply chain activities |
| | B) | intermodal transportation |
| | C) | increasing lead time |
| | D) | reverse logistics |
| | E) | drop shipping |
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| 8 | |
Which of the following statements about supply chains is true? |
| | A) | All supply chains use cross-docking |
| | B) | There is one best model of a supply chain that works for every company |
| | C) | The best supply chain is independent of the company marketing strategy |
| | D) | Supply chain managers need to consider the needs of consumers |
| | E) | Supply chain managers never need to make trade-offs between efficiency and responsiveness |
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| 9 | |
Which of the following statements about an efficient supply chain is most generally true? |
| | A) | It is long |
| | B) | It uses the fastest mode of transportation possible |
| | C) | It uses the most expensive mode of transportation possible |
| | D) | It emphasizes customized production |
| | E) | Products are assembled in one location |
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| 10 | |
What is the first step in choosing a supply chain? |
| | A) | Developing an umbrella mission statement |
| | B) | Understanding the customer |
| | C) | Making sure the members of the supply chain harmonize with the organizational culture |
| | D) | Creating a unifying inter-organizational strategy |
| | E) | Determining what the competition is doing |
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| 11 | |
The objective of information and logistics management in a supply chain is to minimize relevant logistics costs and to __________. |
| | A) | maximize marketing objectives |
| | B) | minimize employee productivity |
| | C) | minimize shareholder's return on investment |
| | D) | deliver maximum customer service |
| | E) | maximize up-stream task transference |
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| 12 | |
Which of the following is an element of total logistics cost? |
| | A) | New product development |
| | B) | Advertising |
| | C) | Inventories |
| | D) | Personal selling |
| | E) | All of the above |
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| 13 | |
Which of the following customer-service components is likely to be most critical for Honda's JIT manufacturing when it purchases original-issue windshield wiper blades? |
| | A) | Lead time |
| | B) | Dependability and on-time delivery |
| | C) | Communication |
| | D) | Convenience |
| | E) | None of the above |
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| 14 | |
Quick response and efficient consumer response delivery systems are most closely related to __________. |
| | A) | intermodal transportation |
| | B) | piggybacking |
| | C) | freight forwarding |
| | D) | just-in-time inventory strategies |
| | E) | reverse logistics |
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| 15 | |
In a supply chain context, which of the following statements about customer service standards is true? |
| | A) | Firms that operate effective supply chains usually develop a set of written customer service standards |
| | B) | Customer service standards use information collected on customers' needs |
| | C) | Customer service standards serve as objectives |
| | D) | Customer service standards provide a benchmark against which results can be measured for control purposes |
| | E) | All of the above statements about customer service standards are true |
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| 16 | |
ProLogis is a leading provider of distribution facilities and services with 237.2 million square feet in 1,759 distribution facilities in 68 markets in North America, Europe and Asia. It manages warehousing and materials handling for many different types of manufacturers. ProLogis is a __________. |
| | A) | freight jobber |
| | B) | freight forwarder |
| | C) | rack jobber |
| | D) | third-party logistics provider |
| | E) | wholesaler |
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| 17 | |
The major purpose of a trailer on flatcar is to __________. |
| | A) | increase the number of needed truck drivers |
| | B) | combine the economy of rail carriers with the flexibility of motor carriers |
| | C) | implement a JIT transportation strategy both domestically and internationally |
| | D) | eliminate the need for containers |
| | E) | provide a common power unit from origin to destination |
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| 18 | |
Which of the following statements describes a major benefit of distribution centers? |
| | A) | Distribution centers hold goods economically for extended periods of time |
| | B) | Distribution centers achieve the low costs by locating in remote sites, far removed from transportation access |
| | C) | Distribution centers emphasize speed and moving stored goods out as soon as possible |
| | D) | Distribution centers are typically used to increase lead time |
| | E) | All of the above statements describe benefits offered by distribution centers |
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| 19 | |
The just-in-time concept requires very low inventories but fast, on-time delivery. When must parts needed for production arrive from suppliers? |
| | A) | Neither before nor after they are needed |
| | B) | At least the day before they are needed |
| | C) | Three to four days before they are needed |
| | D) | One week before they are needed |
| | E) | As far in advance as possible |
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| 20 | |
UPS partnered Toshiba in implementing a new laptop computer repair process designed to reduce turnaround time to four days or less. Toshiba makes use of The UPS Store retail network for packaging and returning of laptops, and this has helped the company to eliminate multiple transportation steps, centralize parts and repairs, and __________. |
| | A) | provide access to its existing operations to other retailers |
| | B) | reduce excess inventory |
| | C) | selling at more distribution centers |
| | D) | reduce costs |
| | E) | none of these |
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