Sheila Shaffie and Shahbaz Shahbazi, leading Six Sigma experts and trainers,
put you on the fast track to Lean Six Sigma expertise. Featuring a detailed overview of Lean and Six Sigma
methodologies and case studies that demonstrate how to incorporate these principles, this guide will teach you how to:
Deliver consistent customer service
Reduce operational cost and risk
Build and sustain a culture of continuous improvement
Complete with exercises, self-tests, and an online final exam,
The McGraw-Hill 36-Hour Course: Lean Six Sigma lets you energize your
organization with the power of today’s biggest breakthrough in business process improvement.
2012 McGraw-Hill Professional