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Managing Human Resources: Productivity, Quality of Work Life, Profits, 6/e
Wayne Cascio, University of Colorado-Denver
Human Resources in a Globally Competitive Business Environment

Multiple Choice Quiz



1

Managing people is not the primary responsibility of the Human Resources department.
A)True.
B)False.
2

Line managers provide the technical expertise in each area, while human resources use people-related business activities in order to manage people effectively.
A)True.
B)False.
3

The Internet is not important to the foundation for a new industrial order.
A)True.
B)False.
4

Downsizing is the least common form of restructuring.
A)True.
B)False.
5

An important lesson for managers is that human resources represent a competitive advantage that can decrease profits when managed wisely.
A)True.
B)False.
6

Human Resources professionals play four key roles in leading-edge companies, People Managers, Innovator, Collaborator, and Change Facilitator.
A)True.
B)False.
7

Managing change is an ongoing process whose objectives are all but:
A)enhance the ability of an organization.
B)anticipate and respond to developments in its external and internal environments.
C)enable employees at all levels to cope with the changes.
D)create time schedules for employees
8

The information revolution will change everything; this will include:
A)technology.
B)employee burnout.
C)employer fatigue.
D)employee turnover.
9

Total Quality Management as a part of the group problem-solving focus is concerned with:
A)controlling the operation.
B)leadership function.
C)telecommuting.
D)employee empowerment.
10

The profile of behaviors appropriate for a quality-enhancement strategy include all of the following except:
A)relatively repetitive and predictable behaviors.
B)a short-term focus.
C)low risk-taking activity.
D)commitment to the goals of the organization.
11

The text defines Quality of Work Life in terms of:
A)the level of productivity achieved by employees.
B)objective indices of employee well-being at work.
C)the degree to which an organization adopts Japanese management principles.
D)employee perceptions of their well-being at work.
12

Strategic partners tend to be involved with the following except:
A)concern for multiple stakeholders.
B)understanding how money gets made, spent, and lost in a global context.
C)educate managers about the value of people as an organizational resource.
D)none of the above








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