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Canadian Human Resource Management 6e
Interactions Access Listening/Speaking, 4/e
Emily Austin Thrush
Laurie Blass
Robert Baldwin
Shopping and e-Commerce

Listening for Contractions

Listen to the dialog. Choose the correct form of the words you hear.



1

Clerk: May I help you?
Customer: Yes, ____ like to return this sweater.
A)I’d
B)I would
2

Clerk: OK. Why are you returning the sweater?
Customer: Because ____ not the right size.
A)it’s
B)it is
3

Clerk: Do you have your receipt?
Customer: Yes. Here it is.
Clerk: OK. I need your name, please.
Customer: My ______ Anna McGuire.
A)name’s
B)name is
4

Clerk: And your address?
Customer: ___ 452 West Hammond Street.
Clerk: OK. Here you go: $43.95
Customer: Thank you!
A)It’s
B)It is








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