Learning Objectives

After reading this chapter you should be able to:

State in your own words the personal and professional advantages that accrue from the study of group communication.

Recall the components that make up the basic model of the communication process. Draw and explain the model.

Explain and provide examples of three categories of noise: physical, semantic, and systemic.

Specify and explain the defining characteristics of decision-making groups: size, goal orientation, and mutual influence.

Explain how the terms groups and teams are related but different.

Name and describe the different categories of group meetings, explaining the differentiating characteristics.

Explain the concept of group culture.

State in your own words what is meant by norm; suggest how an unproductive norm might be changed.

Distinguish between the task and relationship dimensions of group communication.

Describe how a group is a system. Name and explain system properties that provide insights into groups and group processes.

Describe a personal code of ethics for group discussion.

Identify ethical concerns for which a group might be responsible.

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