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Fundamentals of Operations Management, 4/e
Mark M. Davis, Bentley College
Nicholas J. Aquilano, University of Arizona
Richard B. Chase, USC, School of Business

Table of Contents

1. Introduction to OM
2. Operations Strategy: Defining How Firms Compete
3. New Product and Service Development, and Process Selection
    3S. Project Management
4. The Role of Technology in Operations
5. Process Measurement and Analysis
    5S. Financial Analysis in OM
6 Quality Management
    6S. Quality Control Tools for Improving Process
7. Facility Decisions Location and Capacity
8. Facility Decision: Layouts
9. Forecasting
10. Human Resource Issues in OM
      10S. Work Performance Measurement
11. Waiting Line Management
      11S. Waiting Line Theory
12. Scheduling
13. Supply Chain Management
14. Just-In-Time Systems
15. Aggregate Planning
16. Inventory Systems for Independent Demand
17. Inventory Systems for Dependent Demand




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