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Fundamentals of Operations Management, 4/e
Mark M. Davis, Bentley College
Nicholas J. Aquilano, University of Arizona
Richard B. Chase, USC, School of Business


What's New

  • New Chapter on “Product Development”: This chapter replaces the chapter on “Project management” in the previous edition and will emphasize the process involved in developing and introducing new products into the market. The technical aspects of project management will be covered in a supplement to the new chapter. This gives the student a more current and thorough view of product development.
  • New Chapter on “Information Technology”: Two important topics, e-commerce and ERP, will dominate the material covered in this chapter. Much of the coverage of advanced MRP found in the previous edition has been replaced with material on ERP. Updated coverage of the Internet is also included, providing a broader and more up-to-date view of information technology.
  • More extensive use of Excel spreadsheets throughout: Although FOM 4/e maintains its non-quantitative emphasis, this new edition, in response to reviewer recommendations, makes greater use of Excel spreadsheets to help clarify those topics that require more analysis.
  • Greater number of service examples: FOM has always contained the strongest coverage of services among introductory operations management textbooks. The Fourth Edition bolsters this perception with a number of new service-oriented examples.




McGraw-Hill/Irwin