 |  Fundamentals of Operations Management, 4/e Mark M. Davis,
Bentley College
Nicholas J. Aquilano,
University of Arizona
Richard B. Chase,
USC, School of Business
Student Center
Contents:Chapter 1: Introduction to OM
Chapter 2: Operations Strategy: Defining How Firms Compete
Chapter 3: New Product and Service Development, and Process Selection (3S. Project Management)
Chapter 4: The Role of Technology in Operations
Chapter 5: Process Measurement and Analysis (5S. Financial Analysis in OM)
Chapter 6: Quality Management (6S. Quality Control Tools for Improving Process)
Chapter 7: Facility Decisions Location and Capacity
Chapter 8: Facility Decision: Layouts
Chapter 9: Forecasting
Chapter 10: Human Resource Issues in OM (10S. Work Performance Measurement)
Chapter 11: Waiting Line Management (11S. Waiting Line Theory)
Chapter 12: Scheduling
Chapter 13: Supply Chain Management
Chapter 14: Just-In-Time Systems
Chapter 15: Aggregate Planning
Chapter 16: Inventory Systems for Independent Demand
Chapter 17: Inventory Systems for Dependent Demand
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2002 McGraw-Hill Higher Education