Table of Contents

Part I. Foundations of Management
CHAPTER 1. Managing
Appendix: The Evolution of Management
CHAPTER 2. The External Environment
CHAPTER 3. Managerial Decision Making

Part II. Planning and Strategy
CHAPTER 4. Planning and Strategic Management
CHAPTER 5. Ethics and Corporate Responsibility
Appendix B: Managing in our Natural Environment
CHAPTER 6. International Management
CHAPTER 7. New Ventures

Part III. Organizing and Staffing
CHAPTER 8. Organization Structure
CHAPTER 9. The Responsive Organization
CHAPTER 10. Human Resource Management
CHAPTER 11. Managing a Diverse Workforce

Part IV. Leading
CHAPTER 12. Leadership
CHAPTER 13. Motivating for Performance
CHAPTER 14. Managing Teams
CHAPTER 15. Communicating

Part V. Control and Change
CHAPTER 16. Managerial Control
CHAPTER 17. Managing Technology and Innovation
Module: Operations Management in the New Economy
CHAPTER 18. Managing and Creating Change