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1 | |
The mission of a firm should be designed to support the firm's overall strategy. |
| | A) | True |
| | B) | False |
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2 | |
Productivity is the ratio of input to output. |
| | A) | True |
| | B) | False |
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3 | |
A company can compete with other companies manufacturing a similar product only by reducing its price. |
| | A) | True |
| | B) | False |
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4 | |
Much of the responsibility for improving productivity rests with management. |
| | A) | True |
| | B) | False |
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5 | |
Which one of the following is not generally cited as a negative impact on productivity? |
| | A) | Government regulations |
| | B) | Liability claims |
| | C) | Increased emphasis on services |
| | D) | Emphasis on short-term performance |
| | E) | All are reasons. |
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6 | |
Which is the correct hierarchy of operations management decisions (highest first)? |
| | A) | Operating, tactical, strategic |
| | B) | Operating, strategic, tactical |
| | C) | Tactical, strategic, operating |
| | D) | Strategic, operating, tactical |
| | E) | Strategic, tactical, operating |
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7 | |
Operations strategy is affected by both internal and external factors. Which one of the following would come under both headings (internal and external)? |
| | A) | Competition |
| | B) | Technology |
| | C) | Suppliers |
| | D) | Markets |
| | E) | Facilities and equipment |
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8 | |
A measure of productivity which reflects a combination of some or all of the resources used to obtain a certain output is: |
| | A) | labor productivity |
| | B) | machine productivity |
| | C) | multi-factor productivity |
| | D) | materials productivity |
| | E) | overhead productivity |
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9 | |
Distinctive competencies in organizations generally relate to: |
| | A) | price (cost) |
| | B) | quality |
| | C) | time |
| | D) | flexibility |
| | E) | all of the above |
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