Writing an Effective Letter of Complaint

Answer the questions about an effective letter of complaint.

1		Who should you write a letter of complaint to?
			A)	the clerk whom you did business with
			B)	the president of the company
			C)	a person who can do something about the problem
2		When you write a letter of complaint you should
			A)	be polite
			B)	let them know how angry you are
			C)	apologize for complaining
3		A good letter of complaint always contains
			A)	photographs that illustrate the problem
			B)	a clear statement of the problem
			C)	an explanation of how much trouble you have had
4		A good letter of complaint
			A)	never has too much detail. It will confuse people.
			B)	just gives your name and address. They can look you up in their computer.
			C)	includes receipts, order numbers, prices, and other important information.
5		When you write a complaint letter, you should try to
			A)	suggest a solution.
			B)	offer to pay half the cost.
			C)	show them that you are serious.