McGraw-Hill OnlineMcGraw-Hill Higher EducationLearning Center
Student Center | Instructor Center | Information Center | Home
Business Around The World
IBOnline
Link to MORE
Updates
Career Corner
Guide to Electronic Research
Learning Objectives
CyberSummary
Cybertrek
Internet Exercises
BATW Exercises
PowerPoint Presentations
Multiple Choice Quiz
True or False
Chapter Outline
Flashcards
Feedback
Help Center


Business: A Changing World, 4/e
O.C. Ferrell, Colorado State University
Geoffrey Hirt, DePaul University

Motivating the Workforce

Multiple Choice Quiz

Please answer all questions.



1

An employee's attitude toward his or her job, employer, and colleagues is called
A)morale.
B)motivation.
C)enthusiasm.
D)work ethic.
E)personality.
2

The inner drive that directs a person's behavior toward goals is called
A)expertise.
B)drive.
C)motivation.
D)determination.
E)aggressiveness.
3

The birth of the study of human relations can be attributed to
A)Abraham Maslow.
B)Frederick Taylor.
C)Elton Mayo.
D)Dr. Seuss.
E)Ferrell and Hirt.
4

The management theorist who developed a model of the order in which people strive to satisfy their needs was
A)Frederick Strauss.
B)Frederick Herzberg.
C)Frederick Taylor.
D)Abraham Maslow.
E)Abraham Mayo.
5

The philosophy that stresses employee participation in all aspects of company decision making is called
A)Theory X.
B)Theory Y.
C)Theory Z.
D)equity theory.
E)behavior modification.
6

Who conducted the Hawthorne studies?
A)Elton Hawthorne
B)Douglas McGregor
C)Elton Mayo
D)Frederick Taylor
E)Nathaniel Hawthorne
7

The assumption that how much people are willing to contribute to an organization depends on their assessment of the fairness of the rewards they will receive in the exchange is referred to as
A)Theory X.
B)Theory Y.
C)Theory Z.
D)equity theory.
E)behavior modification.
8

According to McGregor's Theory Y
A)people dislike putting forth the effort to attain rewards.
B)work is as natural as play or rest.
C)people naturally avoid responsibility.
D)most workers must be coerced to work.
E)organizations pamper their workers excessively.
9

According to Maslow's hierarchy of needs, a person who buys a motion detector/burglar alarm for her house is motivated to do so in an attempt to fulfill the following need:
A)esteem.
B)self-actualization.
C)social.
D)physiological.
E)security.
10

The study of individual and group behavior in organizations is referred to as
A)organizational behavior.
B)resources management.
C)human relations.
D)group dynamics.
E)organizational theory.
11

A work system that allows employees to choose their starting and ending times as long as they are at work during a specified core period is called
A)job sharing.
B)worksharing.
C)compressed workweek
D)flextime.
E)job enrichment
12

Money is the sole motivator for workers according to which of the following?
A)Theory X
B)Theory Y
C)Theory Z
D)Equity theory
E)classical theory of motivation
13

Herzberg divided job factors into ____ factors and motivational factors.
A)money
B)security
C)hygiene
D)punishment
E)non-motivational
14

Maslow's hierarchy classifies needs that motivate people in which order, starting with the most basic?
A)physiological, security, social, esteem, and self-actualization
B)social, self-actualization, physiological, esteem, and security
C)self-actualization, physiological, esteem, security, and social
D)esteem, social, self-actualization, security, and physiological
E)security, physiological, self-actualization, esteem, and social
15

Giving workers a variety of tasks to do to relieve boredom is the premise of
A)job specialization.
B)job design.
C)job enrichment.
D)job enlargement.
E)job rotation.
16

Programs in which teams of workers are given more control and authority over their jobs is a characteristic of which of the following job designs?
A)job rotation
B)job enlargement
C)job enrichment
D)flexible scheduling strategies
E)compressed work week
17

The Hawthorne Studies found
A)expected results.
B)that social and psychological factors could significantly affect productivity.
C)that economic factors affect productivity.
D)that workers were motivated to produce more when managers left them alone.
E)money to be the primary motivator of female employees.
18

According to Herzberg's two-factor theory, which of the following represent hygiene
A)comfortable working conditions
B)fair company policies
C)adequate wages
D)job security
E)all of the above
19

Douglas McGregor is associated with which of the following?
A)scientific management
B)motivational factors
C)Theory X and Theory Y
D)equity theory
E)the Hawthorne studies
20

When Kelly praises Sarah each time Sarah stays late in the evening to get her paperwork finished, Kelly is applying
A)Theory Z
B)Theory Y
C)maintenance factors
D)equity theory
E)behavior modification




McGraw-Hill/Irwin