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Business: A Changing World, 4/e
O.C. Ferrell, Colorado State University
Geoffrey Hirt, DePaul University
Production and Operations Management

Chapter Outline


Introduction

The Nature of Operations Management

The Transformation Process

Operations Management in Service Businesses

Planning and Designing Operations Systems

Planning the Product

Designing the Operations Processes

Planning Capacity

Planning Facilities

Managing Logistics

Purchasing

Managing Inventory

Routing and Scheduling

Managing Quality

Establishing Standards--ISO 9000

Inspection

Sampling





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