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Business: A Changing World, 4/e
O.C. Ferrell, Colorado State University
Geoffrey Hirt, DePaul University

Production and Operations Management

Learning Objectives

After reading this chapter, you should be able to:

  • Define operations management and differentiate between operations and manufacturing.

  • Explain how operations management differs in manufacturing and service firms.

  • Describe the elements involved in planning and designing an operations system.

  • Specify some techniques managers may use to manage the logistics of transforming inputs into finished products.

  • Assess the importance of quality in operations management.

  • Evaluate a business's dilemma and propose a solution.





McGraw-Hill/Irwin