McGraw-Hill OnlineMcGraw-Hill Higher EducationLearning Center
Student Center | Instructor Center | Information Center | Home
Business Around The World
IBOnline
Link to MORE
Updates
Career Corner
Guide to Electronic Research
Learning Objectives
CyberSummary
Cybertrek
Internet Exercises
BATW Exercises
PowerPoint Presentations
Multiple Choice Quiz
True or False
Chapter Outline
Flashcards
Feedback
Help Center


Business: A Changing World, 4/e
O.C. Ferrell, Colorado State University
Geoffrey Hirt, DePaul University

Production and Operations Management

True or False Quiz

Please answer all questions.



1

Transformation processes do not take place in organizations that produce services.
A)True
B)False
2

The nature of the service provider's output requires a higher degree of customer contact.
A)True
B)False
3

The transformation process occurs in most organizations regardless of what they provide.
A)True
B)False
4

Within a company the marketing department is responsible for turning a product idea into a workable design.
A)True
B)False
5

The economic order quantity model identifies the optimum number of items to order to minimize the costs of managing them.
A)True
B)False
6

A company using a fixed-position layout may be called a project organization because it is typically involved in large, complex projects.
A)True
B)False
7

ISO 9002 certification was established for service providers.
A)True
B)False
8

Quality is seldom a concern of operations management.
A)True
B)False
9

The transformation process takes place after consumers purchase products.
A)True
B)False
10

Consumer needs and wants are secondary in the development of production processes.
A)True
B)False
11

It is always more economical and efficient for companies to buy components from outside suppliers.
A)True
B)False
12

Production refers to all the activities involved in making tangible products.
A)True
B)False
13

Because of the human element inherent in manufacturing, uniformity of output is difficult.
A)True
B)False
14

The maximum load that an organizational unit can carry or operate is known as capacity.
A)True
B)False
15

Variations in demand make measurement of productivity more difficult for the service provider.
A)True
B)False
16

Purchasing is the buying of all the materials needed by the organization.
A)True
B)False
17

Outputs refer to all the activities and processes involved in making intangible products.
A)True
B)False
18

Quality control refers to the processes an organization uses to maintain its established quality standards.
A)True
B)False
19

Companies with TQM programs for quality control can avoid determining product specifications and quality standards.
A)True
B)False
20

Marketing research can help determine the kinds of goods and services a company should provide.
A)True
B)False
21

Logistics is a major function of operations.
A)True
B)False
22

Planning the operational processes for an organization involves capacity planning and facilities planning.
A)True
B)False




McGraw-Hill/Irwin