Part One: Management
Chapter 1 Managers and Managing
Chapter 2 The Evolution of Management Theory
Chapter 3 Attitudes, Values, Ethics, and Culture: The Manager as a Person

Part Two: The Environment of Management
Chapter 4 Effectively Managing Diversity
Chapter 5 The Organizational Environment
Chapter 6 Managing the Global Environment

Part Three: Managing Decision Making and Planning
Chapter 7 The Manager as a Decision Maker
Chapter 8 The Manager as Planner and Strategist

Part Four: Managing Organizational Architecture
Chapter 9 Managing Organizational Structure
Chapter 10 Organizational Control and Culture
Chapter 11 Human Resource Management

Part Five: Managing Individuals and Groups
Chapter 12 Motivation
Chapter 13 Leadership
Chapter 14 Groups and Teams
Chapter 15 Communication
Chapter 16 Organizational Conflict, Negotiation, Politics, and Change

Part Six: Managing Essential Operations and Processes
Chapter 17 Managing Information Systems and Technologies
Chapter 18 Operations Management: Managing Quality, Efficiency, and Responsiveness to Customers
Chapter 19 The Management of Innovation, Product Development, and Entrepreneurship