 Communicating in Groups: Applications and Skills, 5/e Katherine L. Adams,
California State University Fresno
Gloria J. Galanes,
Southwest Missouri State University
Managing Conflicts Productively
Learning ObjectivesAfter reading this chapter you should be able to:
 | | | Discuss the three prevailing myths about conflict in small groups. |
| | | Define groupthink and explain its relevance to small group problem solving. |
| | | Explain the three symptoms of groupthink. |
| | | Discuss ways to prevent groupthink in small group interaction. |
| | | Compare and contrast the five major conflict styles. |
| | | Explain how group members can disagree productively. |
| | | Discuss how members can maximize their chances to influence the group. |
| | | List and explain the steps of the nominal group technique. |
| | | Describe the four steps in principled negotiation and explain how to use them to help resolve a conflict. |
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2003 McGraw-Hill Higher Education