 |  Interviewing: Principles and Practices, 10/e Charles J. Stewart,
Purdue University--West Lafayette
William B. Cash,
National Louis University--Evanston
Introduction to Interviewing
Chapter Summary| Interviewing is an interactional communication process between two parties, at least one of whom has a predetermined and serious purpose, that involves the asking and answering of questions. This definition encompasses a wide variety of interview settings that require training, preparation, interpersonal skills, flexibility, and a willingness to face risks involved in intimate, person-to-person interactions. Interviewing is a learned, not an inherited, skill and art, and perhaps the first hurdle to overcome is the assumption that we do it well because we do it so often.
We employ interviews to get and give information, to recruit and seek positions, to review and assess performance, to persuade and be persuaded, to counsel and to receive help, and to provide and attain quality health care. The increasing flexibility of the telephone and the Internet is resulting in significant numbers of interviews no longer occurring face-to-face, and this is posing new challenges and concerns. |
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2003 McGraw-Hill Higher Education