Table of Contents

PART ONE: What is a Supervisor?

• Chapter 1: Modern Supervision: New Era Challenge

PART TWO: Modern Supervision Challenges

• Chapter 2: Ensuring High Quality
• Chapter 3: Teamwork: Emphasizing Powerful Meetings
• Chapter 4: Meeting High Ethical Standards
• Chapter 5: Managing Diversity

PART THREE: Functions of the Supervisor

• Chapter 6: Reaching Goals and Objectives
• Chapter 7: Organizing and Authority
• Chapter 8: The Supervisor as Leader
• Chapter 9: Problem Solving and Decision Making

PART FOUR: Skills of the Supervisor

• Chapter 10: Communication
• Chapter 11: Motivating Employees
• Chapter 12: Improving Productivity
• Chapter 13: Supervising “Problem” Employees
• Chapter 14: Managing Time and Stress
• Chapter 15: Managing Conflict and Change
• Appendix: Negotiation and Politics

PART FIVE: Supervision and Human Resources

• Chapter 16: Selecting Employees
• Chapter 17: Providing Orientation and Training
• Chapter 18: Appraising Performance
• Chapter 19: The Impact of the Law