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Multiple Choice Quiz
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1

The first step in resolving a consumer complaint is to return to the place of purchase.
A)True.
B)False.
2

The average used car costs about $10,000 less than the average new car.
A)True.
B)False.
3

Carrie Howell has purchased a Toyota Camry. After she has driven it 5000 miles she takes it back to the dealer for its regular maintenance and service. She is careful to save all her receipts so she can be sure future repairs will be covered by her warrantee. Which phase of the consumer purchasing decision is she doing?
A)Pre-shopping activities
B)Evaluation of alternatives
C)Selection and purchase
D)Post-purchase activities
E)None of the above
4

Stacia Wert-Gray is reading the labels on new cars. She discovers that one car gets 31 MPG on the highway while the other car she is looking at gets 23 MPG on the highway. Which buying strategy is Stacia pursuing?
A)Timing Purchases
B)Warrantee Evaluation
C)Brand Comparison
D)Label Information
E)Price Comparison
5

A new store has opened on the edge of town. It offers Bass, Easy Spirit, Nike and other shoes at low prices. Some of the shoes are slightly irregular and there are no returns once shoes have been purchased. This is most likely an example of:
A)A department store
B)A specialty store
C)A discount store
D)A warehouse or super store
E)A factory outlet store
6

Nancy McClure has had a new roof put on her house. She is very unhappy with the work that has been done. She decides to take the roofing company to court because she has been unable to resolve the problem in any other manner. Nancy is using which step for resolving consumer problems?
A)Local communication
B)Higher-level communication
C)Third-party involvement
D)Litigation
E)None of the above
7

Steve Black goes to Barney's Bargain Car Barn to buy a used car. What type of used car seller is he likely dealing with?
A)A new car dealer
B)A used car dealer
C)A private party
D)An auction
E)None of the above
8

Which of the following would likely be an advantage of buying a car from a private party?
A)You are likely to find a car at a lower price.
B)You are likely to be protected by most consumer protections laws in a private transaction.
C)You are likely to get an excellent warrantee from a private party
D)You are likely to get a car that has been reconditioned by the service department.
E)All of the above are advantages of buying a car from a private party.
9

The expected value of the car at the end of the lease is:
A)The capitalized cost of the car
B)The residual value of the car
C)The end-of-lease payment
D)The absolute value of the car
E)None of the above
10

The _____________ is price of a vehicle in a lease agreement.
A)Capitalized cost
B)Residual value
C)End-of-lease payment
D)Absolute value
E)None of the above





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