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Organizational Behavior: Key Concepts, Skills & Best Practices
Angelo Kinicki, Arizona State University
Robert Kreitner, Arizona State University

Table of Contents

Part I: Managing People in a Global Economy
Ch. 1: Needed: People-Centered Organizations and Workplaces
Ch. 2: Cultivating Organizational Culture and Ethical Behavior
Ch. 3: Developing Global Managers
Part II: Managing Individuals
Ch. 4: Understanding Social Perception and Managing Diversity
Ch. 5: Appreciating Individual Differences (Self-Concept, Personality, Emotions)
Ch. 6: Motivation I: Needs, Job Design, and Satisfaction
Ch. 7: Motivation II: Equity, Expectancy, and Goal Setting
Ch. 8: Improving Performance with Feedback, Rewards, and Positive Reinforcement
Part III: Making Decisions and Managing Social Processes
Ch. 9: Making Decisions
Ch. 10: Effective Groups and Teamwork
Ch. 11: Managing Conflict and Negotiating
Part IV: Managing Organizational Processes
Ch. 12: Communicating in the Internet Age
Ch. 13: Influence, Power, and Politics (An Organizational Survival Kit)
Ch. 14: Leadership
Part V: Managing Evolving Organizations
Ch. 15: Designing Effective Organizations
Ch. 16: Managing Change and Organizational Learning




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