| Chapter 1 | Marketing's Value to Consumers, Firms and Society |
| Chapter 2 | Marketing Strategy Planning |
| Chapter 3 | Focusing Marketing Strategy with Segmentation and Positioning |
| Chapter 4 | Evaluating Opportunities in the Changing Marketing Environment |
| Chapter 5 | Demographic Dimensions of Global Consumer Markets |
| Chapter 6 | Behavioral Dimensions of the Consumer Market |
| Chapter 7 | Business and Organizational Customer and Their Buying Behavior |
| Chapter 8 | Improving Decisions with Marketing Information |
| Chapter 9 | Elements of Product Planning for Goods and Services |
| Chapter 10 | Product Management and New- Product Development |
| Chapter 11 | Place and development of Channel Systems |
| Chapter 12 | Distribution Customer Service and Logistics |
| Chapter 13 | Retailers, Wholesalers, and Their Strategy Planning |
| Chapter 14 | Promotion- Introduction to Integrated Marketing Communications |
| Chapter 15 | Personal Selling |
| Chapter 16 | Advertising and Sales Promotion |
| Chapter 17 | Pricing Objectives and Policies |
| Chapter 18 | Price Setting in the Business World |
| Chapter 19 | Implementing and Controlling Marketing Plans: Evolution and Revolution |
| Chapter 20 | Managing Marketing's Link with Other Functional Areas |
| Chapter 21 | Developing Innovative Marketing Plans |
| Chapter 22 | Ethical Marketing in Consumer-Oriented Societies: Appraisal and Challenges |
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| Appendices: |
| A. Economics Fundamentals |
| B. Marketing Arithmetic |
| C. Career Planning in Marketing |