 |
| 1 | |
As a manager for a major Midwest retailer, Maria Martinez sets organizational goals, develops strategies to achieve those goals, and establishes standards to evaluate goal achievement. Maria is performing ___________ tasks. |
| | A) | planning |
| | B) | organizing |
| | C) | leading |
| | D) | controlling |
|
|
|
| 2 | |
Autocratic leadership is likely to be effective when: |
| | A) | subordinates are highly trained professionals. |
| | B) | the organization faces an emergency situation. |
| | C) | workers enjoy expressing their opinions and having a say in what is done. |
| | D) | the manager is inexperienced. |
|
|
|
| 3 | |
When establishing criteria to measure the success of a business, managers should: |
| | A) | limit their attention to financial measures such as profit and return on investment since these are the only objective and quantifiable measures available. |
| | B) | focus most of their attention on measures of employee performance, since without good employees the firm will not be competitive. |
| | C) | focus primarily on financial measures, but pay some attention to nonfinancial concerns. |
| | D) | recognize that, while financial measures are important and should be considered, the purpose of the firm is to satisfy all of its stakeholders. |
|
|
|
| 4 | |
As a manager for a major New York wholesaler, Victor Plezbert locates resources, assigns tasks, and establishes procedures to achieve goals. Victor is performing __________ tasks. |
| | A) | planning |
| | B) | organizing |
| | C) | leading |
| | D) | controlling |
|
|
|
| 5 | |
As a manager for a major California computer manufacturer, Suzi Liu measures results against corporate objectives, monitors performance relative to standards, rewards outstanding performance, and takes corrective action, if necessary. Suzi is performing ___________ tasks. |
| | A) | planning |
| | B) | organizing |
| | C) | leading |
| | D) | Controlling |
|
|
|
| 6 | |
Which of the following activities would be a part of a manager’s leadership function? |
| | A) | Devising a new strategic plan to compete in an established market by introducing radically lower prices. |
| | B) | Recruiting qualified workers to join the organization and assigning them to their proper position. |
| | C) | Examining a financial report to see whether the firm's profits are improving and taking corrective action if they are not. |
| | D) | Coaching, guiding, and motivating employees so that they understand their jobs and perform them efficiently |
|
|
|
| 7 | |
Employees often work with managers to design a(n. ____________ which outlines the fundamental purposes of the organization. |
| | A) | objective function |
| | B) | value statement |
| | C) | mission statement |
| | D) | corporate blue book |
|
|
|
| 8 | |
An academic Vice President at Sweetwater College contracted Bucky Reynes, a management consultant, to do a __________, which would include researching the college's core competencies, ability to serve underserved students, major competitors, and strategic direction. |
| | A) | tactical chart |
| | B) | strategic diagram |
| | C) | PMI examination |
| | D) | SWOT analysis |
|
|
|
| 9 | |
At Sugar Ray Chemicals, department heads usually make decisions after meeting with employees and seeking their ideas and suggestions. Department heads at Sugar Ray Chemicals make use of the ___________ style of leadership. |
| | A) | autocratic |
| | B) | diplomatic |
| | C) | democratic |
| | D) | laissez-faire |
|
|
|
| 10 | |
In order for standards to be useful in the controlling process, they must have all of the following characteristics except: |
| | A) | they must be specific. |
| | B) | they must be beyond the ability of average employees. |
| | C) | they must be measurable. |
| | D) | they must be attainable. |
|
|
|
| 11 | |
Professor Paradiso is planning to make an important presentation at a professional conference. He knows that it's fashionable to construct a Web site, which he would access to make his presentation, but he's concerned about the Internet connection at the conference. So, he constructs a Power Point presentation as a backup, alternate, or ________________. |
| | A) | tactical plan |
| | B) | strategic plan |
| | C) | contingency plan |
| | D) | organizational plan |
|
|
.