(See related pages)
After reading this chapter, students should be able to:
| 1. | Explain the difference between hearing and listening. |
| 2. | Define the four different kinds of listening and explain their relationship to critical thinking. |
| 3. | Explain why good listening is important to effective speechmaking. |
| 4. | Identify the four major causes of poor listening. |
| 5. | Discuss the seven ways to become a better listener presented in the text. |
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