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Chapter Outline
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Listening Is Important
Listening and Critical Thinking
Four Causes of Poor Listening

    Not Concentrating

    Listening Too Hard

    Jumping to Conclusions

    Focusing on Delivery and Personal Appearance

How to Become a Better Listener

    Take Listening Seriously

    Be an Active Listener

    Resist Distractions

    Don't Be Diverted by Appearance or Delivery

    Suspend Judgment

    Focus Your Listening

    Develop Note-Taking Skills








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