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1 | |
In the chapter introduction, the author illustrates how listening can lead to success. Which of the following was NOT one of his points? |
| | A) | When students listen carefully in class, they can shorten their study time. |
| | B) | The ability to listen first develops in a baby by the first week of life. |
| | C) | Good listening habits contribute to healthy relationships. |
| | D) | Being a good listener is a more important skill for a salesperson than being a good talker. |
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2 | |
Which is the best definition of listening? |
| | A) | It is the process of receiving and interpreting verbal messages. |
| | B) | It is the process of receiving and responding to verbal messages. |
| | C) | It is the process of receiving and responding to verbal and non-verbal messages. |
| | D) | It is the process of receiving and constructing meaning from non-verbal messages. |
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3 | |
Which of the following four listening styles is NOT correctly defined? |
| | A) | In a people listening style, the listener is concerned with the other person's feelings. |
| | B) | In a content listening, style the listener prefers clear, simple and concrete information. |
| | C) | In an action listening style, the listener prefers organized, concise and correct information. |
| | D) | In time-style listening, the listener is conscious of time and prefers brief information that is to the point. |
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4 | |
Which of these statements about listening styles is INCORRECT? |
| | A) | Time-style listening occurs most frequently in the workplace. |
| | B) | Skilled listeners know how to adapt their listening style to the situation. |
| | C) | Listening style may vary from one culture to another. |
| | D) | Listening style may be determined by gender. |
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5 | |
Which statement concerning listening is correct? |
| | A) | In most conversations men and women spend equal amounts of time talking and listening. |
| | B) | Although men and women are equally interested in relationships, men tend to be more competitive within those relationships. |
| | C) | In a business setting, women tend to adopt more masculine styles of speaking and listening. |
| | D) | Men tend to boast more since their culture is based on competition. |
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6 | |
Which of the following is NOT a barrier to listening mentioned in this chapter? |
| | A) | cognitive dissonance |
| | B) | anxiety |
| | C) | time-style focus |
| | D) | a passive listener |
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7 | |
Cognitive dissonance is a term that refers to |
| | A) | the competition during a conversation between a passive listener and a controlling listener. |
| | B) | the situation that occurs when people arouse anxiety within each other during a conversation. |
| | C) | the problem that results from a conversation between people with two different listening styles. |
| | D) | the internal conflict a person feels when he/she holds attitudes that are in opposition to each other. |
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8 | |
Which statement best describes the controlling listener? |
| | A) | His anxiety level creates psychological noise that hinders his understanding. |
| | B) | She makes little effort to listen, believing that it involves no work. |
| | C) | He attempts to control the information he receives, filtering out whatever doesn't agree with his beliefs. |
| | D) | She likes to talk about herself and can usually come up with something bigger and better than her conversational partner. |
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9 | |
Which of the following is a trait of a poor listener? |
| | A) | Doesn't criticize, is non-judgmental. |
| | B) | Gives little feedback. |
| | C) | Asks questions in a non-threatening tone. |
| | D) | All of the above describe a poor listener. |
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10 | |
Which definition is correct for the term "hearing"? |
| | A) | It is a physiological process involving the ear. |
| | B) | It is the ability to focus our perception. |
| | C) | It is the process of assigning meaning. |
| | D) | It is a transaction process that starts with a prediction. |
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11 | |
Selective attention refers to the fact that |
| | A) | a listener who is easily bored will not pay as much attention. |
| | B) | our attention span is very short. |
| | C) | we are able to focus on one stimulus and tune out others. |
| | D) | we are able to hear on the average 600 words a minute while most speakers can only speak about 100-150 words a minute. |
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12 | |
Which of the following gives the correct sequence for steps involved in the listening process? |
| | A) | predicting, assigning meaning, assessing |
| | B) | predicting, assessing, assigning meaning |
| | C) | assigning meaning, remembering, attending |
| | D) | attending, assessing, remembering |
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13 | |
A listener who forms a mental outline, filling in supporting material is engaged in |
| | A) | daydreaming |
| | B) | active listening |
| | C) | passive listening |
| | D) | skilled note-taking |
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14 | |
According to Hybels, a reason for the listener to try to determine the speaker's motives is |
| | A) | to be a critical listener. |
| | B) | to be an empathic listener. |
| | C) | to be able to determine what ideas are reasonable and which ones are only emotional. |
| | D) | to compare the speaker's experience with the listener's experience. |
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15 | |
By recognizing your own biases, |
| | A) | you are better able to distinguish fact from opinion. |
| | B) | you become more empathic. |
| | C) | you can develop a more passive listening style. |
| | D) | you can begin to solve the problem of distorting or ignoring certain material. |
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16 | |
The author lists several negative responses that hinder the listener from being empathic. Which of the following is NOT listed? |
| | A) | Respond defensively. |
| | B) | Give advice. |
| | C) | Suspend your ego. |
| | D) | Deny the speaker's feelings. |
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17 | |
The best advice for someone who wants to develop skill as an empathic listener is to |
| | A) | listen carefully to the whole story and suggest several solutions. |
| | B) | let the other person talk through the issue, paraphrase the speaker's feelings and help him/her find a solution. |
| | C) | identify the speaker's feelings by paraphrasing and then suggest several solutions. |
| | D) | develop your skill at solving problems so that you will be viewed as a trustworthy listener. |
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18 | |
In empathic listening, paraphrasing refers to |
| | A) | restating in your own words the problem that was expressed. |
| | B) | helping the speaker to restate the solutions that you have suggested. |
| | C) | restating in your own words the feelings of the speaker. |
| | D) | each of the above elements of listening. |
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19 | |
The author gives advice on how to talk so that others will listen. Which of the following is NOT part of his list? |
| | A) | paraphrasing the other person's feelings |
| | B) | being more assertive |
| | C) | getting to the point fast |
| | D) | knowing what you are talking about |
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20 | |
The most important advice for the speaker who wants others to listen is to |
| | A) | talk with enjoyment. |
| | B) | identify the emotions of your listener. |
| | C) | offer ideas that show you know what you are talking about. |
| | D) | remember to be courteous and respectful. |
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